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Specialist, Performance Management

Walmart


Location:
SAN BRUNO, CA
Date:
05/26/2017
Job Code:
893211
Walmart
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Job Details

JobId: 893211
JobTitle: Specialist, Performance Management
City: SAN BRUNO
State: CA
Description:

Department Summary

Marketplace is one of the fastest growing and dynamic businesses for Walmart.com. Online customers rely on us for a wide assortment of products. In partnership with many 3rd party sellers, we can deliver an even broader array of goods on our site, resulting in increased shopper satisfaction. Delighting our online customers definitely makes our day! Our e-commerce experts are continuously seeking out new ways to deliver on our promise through new seller offerings and product growth.


Position Summary

As a Performance Management Specialist you will run the late shipment and backorder chargeback program as part of the vendor direct ship management team. You will help hold vendors to a high level of performance by fairly enforcing our policies while assisting in continuous improvement to increase customer satisfaction. You will use your business acumen to determine ways to improve the program, decreasing the amount of time spent on enforcement and raising transparency for the vendor community.


Position Description

As a Performance Management Specialist you will oversee the customer and seller policy program under the retail performance team. You will take insights and turn them into business changes to improve the customer experience. You will use your business acumen to determine ways to improve the program, decreasing the amount of time spent on enforcement and raising transparency to our marketplace seller community.
You won’t do this alone. You work within world-class team of collaborative colleagues and have access to industry-leading tools and technology to help you analyze and interpret customer, partner, market, business and financial insights at scale. Your job is to bring the “art” to the “science” – using your intuition and expertise fueled by data, analytics and, above all, a passion for helping our customers save money and live better.

 Define seller area(s) of low performance and how its impacting the business
 Aggregate feedback from various areas to show trends and insights to drive process improvements
 Recommend new changes that will augment new seller standards related to drive the Walmart brand promise
 Positive, enthusiastic, and passionate about changes in retail and eCommerce
 Strong communication skills and attention to detail


Minimum Qualifications

 1-2 years previous experience in customer care operations
 Proficient in Microsoft Excel including pivot tables, formulas, and charts
 Ability to manage stakeholder expectations & the ability to plan and estimate work
 Excellent project management skills
Educational Level:
 Bachelor’s degree or equivalent experience


Additional Preferred Qualifications

 Experience in merchandising, account management, or merchandising
 Impeccable presentation, verbal and written communication skills. Ability to collaborate with technical and non-business groups
 eCommerce background


Company Summary

Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.


Req ID:

828511BR



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