Develops and implements standard operating procedures that govern MET field operations. Implements continuous improvement projects that drive efficiency and effectiveness in the services that MET provides.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25% Collaborate cross-functionally and with MET field team to develop and maintain MET SOPs to ensure MET services are delivered efficiency and meet or exceed quality standards.
25% Partner with internal and external partners to continuously improve MET processes and service.
20% Develop, implement, and manage METs quality control processes.
15% Build and maintain strong cross-functional relationships with MET field teams, retail operations, etc. and actively support cross-functional initiatives to drive improved overall business performance of MET.
15% Oversee functional responsibilities of 3rd party service providers.
NATURE AND SCOPE
Typically reports to Manager or Sr Manager of MET Operations
No direct reports
ENVIRONMENTAL JOB REQUIREMENTS
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel 20% to 50% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 4 years
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Degree in engineering, management, operations, or business administration
Knowledge of Six Sigma LEAN Principles
Knowledge, Skills, Abilities and Competencies:
Process Management for Continuous Improvement
Understands how to organize people and activities, understands how to separate and combine tasks into efficient work flow, knows what to measure and how to measure it, can simplify complex processes, and can identify opportunities for synergy and integration.
Solid track record of leadership and management skills. High degree of problem solving and decision making ability, directing (and following up) on the work of others.
Proven ability to manage positive business partnerships and perform in complex cross-functional environment. Establishes and maintains two-way dialog with others on work and results.
Demonstrated ability to present complex terminology to diverse audiences at various levels.
Systems understanding to include relational databases/extraction tools, MS Office.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.