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Sr. Associate - Network Ops Metrics & Reports

AT&T


Location:
Mexico City
Date:
03/23/2017
Job Code:
att4-4065638
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Job Details

Company AT&T

Job Title Sr. Associate - Network Ops Metrics & Reports

Jobid att4-4065638

Location: Mexico City, MEX

Description Network engineer responsible for the creation and delivery of metrics and operational reports based on our contractual requirements for the data and voice infrastructure of a major financial customer.

Responsible for the support and management of the Netscout appliance. Also responsible for the daily sniffer captures configuration in Netscout, interpretation and report generation.

This function is required to prepare our daily, monthly & quarterly data & voice operational reports (Infrastructure health checklist, incidents, bandwidth, performance & capacity).



**Roles and Responsibilities:**

- Responsible for the daily incident management metrics report (Maximo tool).

- Responsible for the incident management backlog report (Maximo tool).

- Responsible for weekly and monthly Change Management report. (Maximo tool).

- Responsible to prepare and delivery our daily data and voice infrastructure health checklist.

- Responsible to prepare our monthly voice and data performance report.

- Responsible to prepare our quarterly voice and data capacity report.

- Responsible for the support and management of the Netscout appliance.

- Responsible for the daily sniffer captures configuration in Netscout, interpretation and report generation.



**Key Competencies and Skills:**

- Network background or skills.

- ITIL knowledge or skills.

- Fluent Spanish and English speaking

- Service Management and Customer oriented.

- Good relationship with customers and peers.

- Knowledge of Solarwinds Network Management Tools.

- Netscout sniffer knowledge or skills.



**Education and Qualifications:**

- Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.

- ITIL Certified (desirable)

- Maximo tool knowledge or demonstrable skills.

- Solarwinds tool knowledge or demonstrable skills.

- Netscout sniffer knowledge or demonstrable skills.



**Additional Information:**

This position is required to support the delivery of our contractual metrics and reports for a large new logo customer.

This is new revenue and additional scope that can’t be supported with the existing headcount.

Not filling this position will put in risk failing our contractual report delivery impacting our customer SAT and with the risk of a contract cancellation.

Project revenue: $50MUSD / 7 Year contract.



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