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Sr. Associate, Work Center Tech Support

AT&T


Location:
Brno
Date:
11/22/2017
2017-11-222017-12-21
Job Code:
att4-5809591
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Job Details

Company AT&T

Job Title Sr. Associate, Work Center Tech Support

Jobid att4-5809591

Location: Brno, CZE

Description We are looking for Cisco Data and Voice Support Engineer to provide Tier 2 support for incidents related to customer’s Cisco data and voice network environment..

This includes technical, leadership with English communication skills to interface with customer and peer AT&T teams to diagnose and recover from complex data networking problems real time and restore service per customer expectations.



**Roles and Responsibilities:**

This includes technical, leadership with English communication skills to interface with customer and peer AT&T teams to diagnose and recover from complex data networking problems real time and restore service per customer expectations.



**Key Competencies and Skills:**

CCNA Collaboration / CCNA Voice certification and equivalent working experience.

. Experience troubleshooting Cisco routers, switches and other Cisco data gear.

∙ Experienced with remote access tools and ticketing systems.

∙ Experience with Data Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.

∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.

∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.



**Education and Qualifications:**

Cisco CCNA/Collaboration certification



**Additional Information:**

Working hours include Mon-Fri 12:00am-1:00pm and 24 hours on Saturday and Sunday.

Working time: EMEA hours and/or 24/7 shift pattern



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