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Sr. Business Process Analyst- Tampa or Townson, FL

UnitedHealth Group

Tampa, FL
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Job Details

741366 Senior Business Process Consultant Tampa or Townson FL

Sr. Business Process Analyst- Tampa or Townson, FL (741366)

Position Description

The business process engineering team is a new team designed to create the best end to end member, client, provider and broker experience possible by improving foundational processes and creating an integrated model to serve client needs efficiently.  This team will be responsible for identifying process and quality gaps, presenting innovative solution options to address these gaps, and implementing the selected business architecture and process enhancements.  The scope of work will encompass all business units and operations sites within Global Solutions. This is where you can do your life's best work.(sm)


Primary Responsibilities:

  • Working collaboratively with business and subject matter experts to map and document current and future processes from end to end
  • Assessing complaints and/or requests to troubleshoot and correct problems (e.g., work helpdesk; access relevant systems)

  • Analyzing business metrics to identify key issues, trends, and potential root causes

  • Working with relevant stakeholders to establish appropriate criteria and goals

  • Documenting detailed business requirements for process improvements, product changes, and system enhancements.

  • Defining project timelines, assessing resource needs, and managing execution according to an action plan

  • Estimating quantify potential benefits, costs, and resource requirements associated with recommended business process solutions

  • Collaborating with business leaders to document business objectives and key performance indicators

  • Documenting detailed standard operating procedures, policies, and workflows for operations team

  • Communicating and training of changes to operations teams

Required Qualifications

  • Must work out of Tampa, or Towson offices

  • Undergraduate degree or equivalent experience

  • Strong analytical capabilities – able to quickly assess, diagnose, and recommend

  • Strong process orientation – able to breakdown complex processes into component parts

  • Strong written and verbal communications

  • Experience with UHC financial systems

  • Accounting experience

  • Financial reporting and modeling experience

  • 2+ years processing and adjusting healthcare claims

  • Experience with UHC claims systems

  • 5+ years providing customer service

  • Experience developing SOP content

  • Resource planning and staffing model experience

  • 5+ years communicating with providers

  • Account management experience

Preferred Qualifications

  • Experience in the Healthcare Industry

  • Six Sigma (or equivalent) training

  • Network management and negotiation experience

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: customer service, claims, operations, accounting, healthcare, finance, Aetna, cigna, financial reporting

Job Details

  • Contest Number741366
  • Job TitleSr. Business Process Analyst- Tampa or Townson, FL
  • Job FamilyBusiness Operations
  • Business SegmentUnitedHealthcare Global

Job Location Information

  • Tampa, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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