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SR CENTRAL INVESTIGATOR

Home Depot


Location:
Atlanta, GA
Date:
11/20/2017
2017-11-202017-12-19
Job Code:
111979
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Job Details

SR CENTRAL INVESTIGATOR - Atlanta GA 30308 Skip Navigation
Job Details

SR CENTRAL INVESTIGATOR (111979)

GA - Atlanta

  • Date Posted: Nov 2, 2017
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Operations
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE:
The Senior Investigator for the Central Investigations Team (CIT) is responsible for the identification and support of theft and fraud investigations within a specified area of the company. This position works with various business partners (IT, Internal Audit, RDO s, Store Ops, APM s and APS ) and leverages all available investigative tools to eliminate and reduce company exposure to associate and external theft. The Senior Investigator supports AP Field on Serious Incident Responses and will take lead on high profile/complex investigations. Additionally, this role provides insight to prioritization of social network and e-commerce research for theft trend risks. The Senior Investigator has oversight of CIT case preparation and effectiveness to include conducting interviews in partnership with the AACG on non-prosecutable cases. The incumbent must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure a successful investigation process within their area of responsibility. The Senior Investigator serves as the Peer Coach for onboarding new hire investigators, as support for SSC AP Training classes, and provides content to Sr. AP Field Managers during field learning events. The ideal candidate for this position must have strong analytical and problem solving skills, as they will make recommendations to business partners for the elimination of procedural/policy issues that increase theft exposure. This role will report directly to the Manager of Central Investigations and will work in a collaborative team environment with the entire CIT Team.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES:

  • 25% - Provides oversight on region execution of alerts to identify, detect, and deter theft and fraud opportunities and initiates quality case leads for investigations, providing actionable data and investigative support that will lead to successful case closures, and manages the awareline process. 
  • 25% - Conducts QA audits on packaged case files for CIT team effectiveness and packages, reviews, audits and builds cases, as well as serves as Subject Matter Expert (SME) on key theft and fraud processes and procedures directly related to shrink mitigation and investigations. 
  • 20% - Communicates cases and handling of investigations to CIT or APM/MAPM and develops partnerships with Sr. AP Field Managers, APMs, APSs, financial institutions, law enforcement and industry partners to drive theft and fraud elimination; conducts interviews in partnership with AACG on non-prosecutable cases. 
  • 20% - Leverages AP analysts to identify and build theft and fraud query models; utilizes multiple data sources to identify trends of fraudulent behavior and utilizes E-Platforms and Social Media to help identify theft trends; provides insight to CIT team of theft and fraud indicators or shrink exposure. 
  • 10% - Serves as Peer Coach for onboarding new hires and supports training initiatives.
NATURE AND SCOPE:
  • This position reports to Manager. 
  • This position has 0 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS:

Environment:
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:


Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience:
3 years

Physical Requirements:

Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Preferred Qualifications:

  • 3+ Years of Loss Prevention / Asset Protection Investigative experience preferred 
  • Competent in the use of retail CCTV systems 
  • Loss Prevention Investigative Interview Training

Knowledge, Skills, Abilities and Competencies:

  • Excellent analytical skills as well as strong verbal and written communication skills. 
  • Intermediate skills in Microsoft Office 
  • Ability to handle multiple projects and gain cooperation/buy in of SSC and field leadership teams. 
  • Knowledge and expertise in conducting complex investigations 
  • Highly developed interpersonal skills for dealing with sensitive or controversial information 
  • Experience with Social Media platforms and e-Commerce risks 
  • Informing 
  • Managing/Measuring Work 
  • Motivating Others 
  • Problem Solving 
  • Drive for Results 
  • Action Oriented 
  • Time Management 
  • Planning and Organizing 
  • Approachability 
  • HD Systems/Business Acumen


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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