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Sr Client Service Rep

Cox Automotive


Location:
Gilbert, AZ
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1717809
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Sr Client Service Rep
JobID: 1717809
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

CentralDispatch provides auto transport brokers, carriers, dealers and other auto industry professionals an online platform to ship vehicles. With remote supervision, the Client Service Representative will incorporate a high volume of customer interaction involving inbound and outbound calls, application processing,
account maintenance, and customer education, while maintaining exceptional customer service.

Essential Functions:
Process and activate online client applications following established procedures to allow website access. 40%
Resolve a variety of client issues through assessment, troubleshooting, resolution and follow up in a timely
and professional manner via phone and email. 20%
Maintain/update accounts by accurately detailing each client interaction within the CRM. 15%
Provide education to clients for optimal website use. 10%
Organize work effectively, prioritize objectives, and exercise judgment based on an understanding of
organizational policies and activities. 10%
Other duties as assigned. 5%

Non-Essential Functions:
Bilingual (Spanish) a plus.



Qualifications

Education: High School Diploma or Equivalent

Experience: 2-4 yrs Details: 2+ years customer service experience
Excellent communication skills, both verbal and written
Computer literate
Self-motivated
Detail-oriented
Strong organizational and time management skills to effectively multitask and prioritize responsibilities


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-AZ-Gilbert-1030 N Colorado St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: 2017-11-30
Apply on the Company Site
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