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Sr Client Training Coordinator

Cox Automotive

Shreveport, LA
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Sr Client Training Coordinator
JobID: 1717873
Category: Training and Organizational Development
Industry: Cox Automotive
Job Type: Full-time


Job Summary
Under supervision, the Senior Client Training Coordinator performs a variety of office audits, training, support and technical tasks with special capabilities that relate to motor vehicle transactions, registrations, license plates, driver’s license transactions, reinstatement (DMB) transactions, IRP apportions, tax collection, daily reports, and end of the day closing procedures. Assists and helps train current team members, new team members and clients on various programs and products. In addition to the tasks below, the Senior Client Training Coordinator are to heed advice, gain knowledge from, and take direction from the Manager, Client Training.
Primary Duties
  • Audits processed files for vehicle registration, driver’s license, and reinstatement (DMB) for all Louisiana locations.
  • Analyzes team member training progress and pinpoints training needs from audit results.
  • Audits all logs, daily weekly and monthly reports, office retention, inventory and general operating procedures of all Louisiana locations.
  • Reviews and responds to office audits performed by the Office of Motor Vehicles.
  • Conducts internal training through webinar and on-site for vehicle registration, driver’s license, and reinstatement (DMB) along with all daily reports and closing procedures for all Louisiana locations.
  • Conducts external training through webinar and on-site for clients on all programs and document requirements.
  • Secondary Duties
    • Data entry of all information from the Vehicle Application (VEH) to the Department of Public Safety (DPS) system to print vehicle registration, including making sure the correct transaction is typed.  Processes of driver’s license, and reinstatement transactions as well as special capability tasks within state system on all products and services.
    • Examines documents submitted by customers for motor vehicle titles and registrations, driver’s license, and reinstatements. The Senior Client Training Coordinator determines authenticity of documents. Issues appropriate license plate, registration, driver’s license, and clearance letter for reinstatement.
    • Assists with daily reports and opening and closing of offices when needed.
    • Performs a variety of office support tasks, including answering the telephone, recording and forwarding messages, answering questions in person and over the telephone about sales taxes and motor vehicle, driver’s license, and reinstatements and entering data into the computer. Follow up phone calls to customers may be necessary.
    • Proofreading all information from (VEH) including: verifying taxes and fees, license plate, lienholder information, owner's information and mileage to the vehicle's registration and confirm with the customer that all information is correct on the transactions.
    • Other Duties as Assigned


Job Requirements
  1. Experience:
    • Minimum two years of experience and/or a Registration Administrator II is required
    • Extensive knowledge of Microsoft Office
    • Make good and timely decisions that keep the organization moving forward.
    • Great attention to detail
    • Extensive travel requirements
    • Ability to multi-task
    • Ability to prioritize (and reprioritize) when necessary
    • Adapting approach and demeanor in real time to match the shifting demands of different situations.
    • Make sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
    • Operates effectively, even when things are not certain or the way forward is not clear.
    • Rebounds from setbacks and adversity when facing difficult situations.
      Excellent communication skills (written and verbal)
  • Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Relate openly and comfortably with diverse groups of people.
  • Recognize the value that different perspectives and cultures bring to an organization.
  • Effectively builds formal relationship networks inside and outside the organization.
  • Builds strong customer relationships and delivering customer-centric solutions.
    Drives vision and purpose to achieve engagement and results
  • Create a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Paints a compelling picture of the vision and strategy that motivates others to action.
  • Builds partnerships and working collaboratively with other to meet shared objectives.
  • Gain knowledge by actively learning through research of operating procedures and experimentation when tackling new problems, using both successes and failures as learning tools to comfortably maneuver through the complex policy and process.
  • Take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
  • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Actively seeks new ways to grow and be challenged using both formal and informal development channels.
  • Consistently achieves results

About Cox Automotive
Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Organization: Cox Automotive

Primary Location: US-LA-Shreveport-910 East 70th St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 25 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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