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Sr Customer Service Billing Representative - West Hills, CA

UnitedHealth Group


Location:
WEST HILLS-California, CA
Date:
05/23/2017
Job Code:
1728022
Apply on the Company Site
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Job Details


Sr Customer Service Billing Representative - West Hills, CA(Job Number:705579)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

 

As a Sr Customer Service Billing Representative you will working in an environment where the patient is at the center of everything that we do individuals in this position typically respond to patients, sales representatives, clients or their representative who have highly sensitive and/or escalated billing issues. The Sr Customer Service Billing Representative will research billing issues in order to respond and resolve them to the patients and companies satisfaction.  The position will be based out of our West Hills, CA location.

Primary Responsibilities:

  • Ability to perform and act as a back-up to all aspects of Billing Customer Service Rep duties as needed
  • Outbound calls to patients, carriers and/or any internal or external source as needed to resolve the issue
  • Inbound calls from patients, carriers and/or any internal or external source as needed to resolve the issue
  • Written correspondence to patient with resolution if unable to resolve via phone
  • Handle sensitive client and patient interactions
  • Thorough navigation of both Quest Billing System and the web
  • May be a certified Medical Coder and/or involved in medical coding
  • Maintain all Compliance and HIPAA regulations at all times
  • Ability to work in a fast-paced environment
  • Ability to meet quality standards
  • Ability to meet production standards
  • Ability to handle other projects as assigned.

Job Phone Support
Primary Location US-CA-WEST HILLS-California
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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