Sr. Customer Support Engineer - Solution Support/Collaboration 1220805

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Collaboration, Video
  • Job Id
    1220805
New

The Business Entity

The Cisco Technical Services group provides world-class support for customers around the globe. The CSE group within Cisco is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!

 

The Team

The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. “Work hard, play harder” is the motto of the team.

The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.

Our team has global presence located in 3 US centers, 1 Brussels center and 2 India centers.

 

Role & Responsibilities

Great opportunity to work with talented, dynamic, passionate, and diverse team members who support the high-end Cisco customers to resolve highly complex technical issues within the customers Collaboration (Voice/Messaging/Video) Solutions.

 

* Provide Technical Support to high-profile Cisco customers

* Work on cutting-edge technologies and Solutions

* Be a trusted advocate of the customer

* Directly impact the Customer Satisfaction with Cisco which reflects Cisco's success as a business leader

 

Minimum Qualifications

* Cisco Voice/Data Center/Routing & Switching background

* Customer Support Experience (6+ years)

* Professional level certification in Cisco technologies (CCNP, CCVP)

* Bachelors in a technical field (CS/EE preferred) or equivalent plus 1-3 years related experience

* Solid Communication Skills (Written/Verbal/Presentation)

* Solid team player

* Advanced level English communication skills (written and oral)

 

Desired Skills

* CCIE desired

* Data Center technologies including Storage Area Networks (SAN), virtualization (VMWare), and Cisco's Unified Computing System (UCS)

* Masters in a technical field (CS/EE preferred) or equivalent

 

About Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.


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