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Sr. Director of Implementation - MAS(Major Account Services)


Maitland, FL
Job Code:
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Job Details

JobId: 146971
Job Title: Sr. Director of Implementation - MAS(Major Account Services)
Location: Maitland, FL
Category: Implementation
Employment: Full-Time
Open Date: 2018-01-02T06:10:38Z Close Date: 2023-01-01T00:00:00Z


At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

ADP is hiring a Sr. Director Implementation -- for our MAS business.

To all strategic thinkers -- have you ever wondered -- if only I could have the playing field available to try out my innovative human capital practices and change the world?

Well, we have something to offer you. If you are interested, please read further.

We are looking for an individual that is curious, strategic, and has a can-do spirit to bring our business to the next level. responsibilities to include:

Driving strategic initiatives to create transformational change, process & resource optimization, providing effective oversight and leadership of front line leaders for new and existing clients delivering best-in-class client and associate experience within the Major Accounts Implementation Center. In alignment with the Center leaders (DVP/GM/VP Implementation), sets team goals and provides guidance to the Implementation Management Team to successfully achieve these goals. Continually measures and communicates team performance against established goals providing guidance and course corrections, with the goal of driving continuous improvement in delivering effortless implementation and service to the client. Creates strong partnerships across all departments and business units with Sales and Service organizations as stakeholders in our work on behalf of shared clients.

The Sr. Director of Implementation is responsible for leading all disciplines required to support the MAS Implementation organization.. As directed by the Center leader and in conjunction with all Implementation leadership, the Sr. Director drives associate engagement, retention, talent/career development and appropriate programs to support a local, virtual and matrix managed Implementation organization.

  • Accountable for overall team implementation quality and productivity, putting processes in place that ensure a quality first year experience across ADP.
  • Establishes clearly defined management, unit and direct report goals and objectives, communicates these to associates through department meetings and performance planning.
  • Partners with Service Senior Leadership to continually assess, manage and improve the process of transitioning clients to service in a manner that creates client promoters and drives the increase of first-year client retention.
  • Proactively manages risk by ensuring leaders are engaged in their assigned backlog, working directly with clients, associates, sales and service partners, as appropriate, to drive successful client on-boarding and first year retention.
  • Proactively engages with clients, associates, and internal partner organizations to gather, review, distribute and act upon critical information and feedback to improve the overall client and associate experience.
  • Maintains a strategic understanding of key business partner organizations, processes, and related critical priorities all in an effort that the total client experience is considered in all decision making.
  • Driving effective sales relationship at all levels of the organization via strategic oversight and program development and deployment. Proactively communicates strategies, roles and responsibilities.
  • Manages and controls applicable expenses and budgets. Allocates capital resources based on associate, equipment and business needs.
  • Leads, inspires and ensures associate ownership and accountability. Working with passionate people with diverse backgrounds to impact best-in-class HR/business results.
  • Responsible for maintenance of proper staffing levels, resource optimization, performance management, employee relations, associate engagement, mentoring talent/career development and succession planning.
  • Works with leadership team to develop rewards/recognition systems based on achievement of goals and implements associate engagement action plans. Encourages, recognizes and rewards ongoing associate/leadership development.
  • Prepares leaders for growth opportunities and uses coaching/feedback opportunities to further enhance their performance.
  • Performs other related duties as assigned including participation on councils, strategic initiatives, BPI, acquisitions, alliances, stretch assignments for strategic opportunity and collaboration opportunities with other ADP Business Units.


  • Bachelors Degree or equivalent in education & experience preferred
  • Strong Strategic and innovative thinker
  • Proven ability to lead, influence and motivate
  • Strong verbal, written, and listening skills.
  • Change leadership capabilities
  • Strong relationship development, collaboration and consensus builder.
  • Ability to be agile and flexible in a fast paced collaborative environment

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Experience int he HCM industry.
  • PMP, SHRM or CPP certification preferred.
  • Strong consulting and problem solutions skills
  • Strong relationship development and collaboration skills
  • Ability to influence without authority.

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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