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Sr Document Agent

Cox Automotive

Wilmington, OH
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Sr Document Agent
JobID: 1714307
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time


Under general supervision, the Senior Document Agent is responsible for organizing and overseeing the daily workflow to ensure all agents are utilized in the most efficient manner to meet or exceed service level agreements.  The Senior Document Agent may also train new employees, produce department production reports and be assigned to special projects.

  • Senior Document Agents are required to maintain a continuous and orderly workflow; assist File Agents and/or Document Agents with daily tasks, resolve issues, provide daily status on department activity, monitor productivity and performance of agents, perform and track random inspections, escalate any system, resource or performance issues to management.  Senior Document Agents may perform all job functions of a Title or Document Agent to meet production requirements.   All documents must be processed with a high level of accuracy and quality.
  • Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.


Required Education, Experience, Knowledge and skills
◾High School diploma or equivalent
◾Basic knowledge of PC software applications (i.e. MS Office, Excel, Outlook)
◾Phone skills preferred
◾One year as a document agent or customer service experience preferred
◾Data entry skills required for verifying documents; 25-35 WPM
◾Knowledge of state abbreviations preferred
◾Knowledge of shipping software and mailing equipment preferred for mail room
◾Working knowledge of imaging software preferred
◾Ability to lift or push up to 35 lbs
◾Ability to perform routine and repetitive production work
◾Ability to sit or stand, bend, reach, pull and climb step ladders for long periods of time

About Cox Automotive


Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: US-OH-Wilmington-3268 Progress Way

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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