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Sr. Experience Designer - Minnetonka, MN or Telecommute

UnitedHealth Group


Location:
Minnetonka, MN
Date:
04/28/2017
Job Code:
1738585
Apply on the Company Site
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Job Details


Sr. Experience Designer - Minnetonka, MN or Telecommute(Job Number:706988)
Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. (sm)

 

We are looking for a customer-centric, passionate, and creative experience and design expert who will lead the development of best-in-class, end-to-end experiences focused on supporting and inspiring our consumers and providers. This role will require both strategic thinking and execution, and will take our service experiences to a new level of excellence. In this role, you’ll lead efforts to translate insights to tangible designs and experience enhancements, and work cross-functionally with business owners, technology, and customer service to design and deliver best in class omni-channel provider and consumer experiences.

 

Primary Responsibilities:

  • Utilize human-centered design processes and methodologies to translate consumer needs and expectations into viable and feasible solutions and service opportunities
  • Synthesize consumer research into proprietary insight that is aligned to our value proposition and can provide competitive advantage for the business
  • Develop strategies, concept designs, user stories, user personas, journey maps and other artifacts to inform end-to-end experience design and development
  • Develop methodologies to objectively measure success for our consumers and business, and perform cost benefit analysis for recommended improvements and new service offerings
  • Support operational readiness and execution oversight by closely partnering with business, technology and service teams to develop and implement solutions
  • Work with and provide mentorship to other Designers to create and refine best practices and approaches across the design function
  • Function as a subject matter expert across the consumer and constituent experience channels, providing end-to-end expertise and knowledge

Job Business Process & TQM
Primary Location US-MN-Minnetonka
Other Location 
Organization Cons & Cust Experience
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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