Sr. Manager, Business Operations

  • Location:
    Richardson, Texas, US
  • Additional Location(s)
    RTP, Rancho
  • Area of Interest
    Project or Program Management
  • Job Type
    Professional
  • Technology Interest
    Collaboration, Video, Internet of Everything
  • Job Id
    1204060
New


Builds a high performing Business Operations team that focuses on creating an operating engine that drives automation of manual processes and reporting, increases efficiency and effectiveness, ensures actions are being derived from data / insights and follows up to close these actions.


Identifies and executes on process improvement efforts to drive operational excellence within budget


Establishes regular cadence (QBR, status updates, etc.) that produces outputs that feed into overall CCTG & CTG  operating engine


Works with Data Analytics & Insights team to establish and refine KPIs to monitor business performance as well as organizational performance


Review current team’s charter and refine it based on overall organizational needs. This may require a shifting of resources and resourcing.


Establish a vendor QBR


Identify key metrics needed to monitor vendor performance


Design stakeholder feedback survey


Prep, facilitate and drive Vendor QBR meeting


Manage onboarding of contract services by performing related administrative tasks and budgetary tracking


Ensure Resourcing governance (backfill, hiring) is put in place and is being tracked in collaboration with Finance

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