Sr Manager, CCTG Customer & Partner Success Training

  • Location:
    San Jose, California, US
  • Additional Location(s)
    Sacramento / Rancho Cordova, Raleigh (RTP)
  • Area of Interest
    Information Technology
  • Job Type
  • Technology Interest
    Collaboration, Video, Internet of Everything
  • Job Id
The successful, visionary candidate will be responsible for guiding the transformation of the Cisco Spark CS organization into a world class, customer focused, adoption and growth resource supporting Cisco's global community of end customers and distribution partners of our Spark and WebEx offerings. In addition, you will contribute to Cisco's collaboration business by playing a pivotal role associated with growth of Cisco's newest SaaS offering, Spark. As widely hailed in the press and by industry analysts, Spark is a next generation suite of cloud collaboration services spanning business grade message, meeting, call, rooms and an extensive suite of open API's.

Role & Responsibilities
As Sr Manager of CCTG Customer & Partner Success Training, your mission will be to provide thought leadership on the training strategy, tools, curriculum and modern distant learning delivery. This includes working alongside the product, development, marketing, sales and partner organizations to secure the necessary raw information to be used to inform and education our Customer & Partner Success resources around the globe.
While crafting and executing the fore mentioned duties, the incumbent will also serve as a key business partner and thought leader within the CCTG Customer Success 2.0 leadership team, and to other key stakeholders including sales, marketing/digital marketing, support and our partner community.

We're looking for the following:
* Extraordinary leader and team player who is energetic, driven and a mentor.
* Demonstrated success working closely with extremely talented research, engineering, sales, support, and marketing organizations to translate associated knowledge into effective training content. ensure the preparedness of our Customer and Partner Success resources to undertake their duties to the best of their abilities.
* Ensure the preparedness of our Customer and Partner Success resources to undertake their duties to the best of their abilities.
* Demonstrated track record leading a best in class distant learning organization, including establishing tailored curriculum for our resources, and the supporting LMS delivery, monitoring/reporting infrastructure.
* Understanding of solution based sales techniques and the effective pre-sale/sales training of them.
* Ability to coach, support, and inspire the existing team.

* A desire to develop and bring to market training solutions built on a foundation simple, elegant end user experiences.
* A digital native with true love for all things mobile, and a social person by nature
* Naturally geared toward driving results while nurturing a fun-filled work environment where the extraordinary is encouraged, reached and exceeded.
* Eager to work with product, engineering, sales, digital marketing, and support teams to make decisions about complex problems associated with the Customer Success function across multiple products, and global markets.
* Organically partners and communicates across functions to drive a comprehensive understanding of all product capabilities, the marketplace, and our customer / partner success manager needs.

* Passion for delivering business results, and optimizing the business performance based on the analysis and optimization based on key performance indicators.
* Ability to easily transition from technical details to strategic planning.
* An individual with strong blend of analytical decision-making and creative problem solving skills.
* Desire to work in a fast-paced growth environment where we make decisions and then design, build and ship high-quality products on time.

Minimum Qualifications:
* 10+ years of progressive leadership responsibility in the areas of training / distant learning. Experience in inside sales, customer service, and digital marketing are a plus.
* Track record of success in building and managing the transformation of a modern distant learning organization.
* Exceptional communicator with superior interpersonal skills and comfortable with public speaking with partners and customers as necessary.
* Experience leading/supporting the development of business relationships and their development into long term partnerships.

* Working knowledge of modern training strategies, tools, and associated ecosystem.
* Experience with Agile development processes.


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