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Sr. Manager, Customer Program Strategy

Home Depot

Atlanta, GA
Job Code:
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Job Details

Sr. Manager, Customer Program Strategy - Atlanta GA 30308 Skip Navigation
Job Details

Sr. Manager, Customer Program Strategy (113097)

GA - Atlanta

  • Date Posted: Jan 10, 2018
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Marketing
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:
Position Purpose:

The Sr. Manager, Customer Program Strategy will be responsible for driving forward-looking strategy and innovation across The Home Depot’s customer programs. Initially, the role will oversee the design and development of a customer marketing program as well as the ongoing enhancement of the program and management of the business. The role will work with cross-functional partners including Merchandising, Pricing, Supply Chain, Store Operations,, Marketing, Finance and others to identify continually new member benefits for the program. The Sr. Manager will work closely with the team to develop and execute strategies for acquiring, engaging and retaining members, and delivering business value to The Home Depot. 

Major Tasks, Responsibilities and Key Accountabilities:

  • 30%: Lead the design of the customer program strategy, including the program value proposition, the customer experience, and the brand & communications approach. 
  • 30%: Monitor member segments performance and develop strategies to acquire, grow and engage member cohorts. 
  • 15%: Identify and evaluate potential new member benefits. Work cross-functionally throughout the company to source benefit concepts and evaluate their feasibility for future rollout. 
  • 15%: Design program reporting and monitor both member performance and program financial performance. Report-out on program performance weekly, and design dashboards if necessary. 
  • 10%: Socialize and advocate for the program throughout the company. 

Nature and Scope:

  • Position reports to Sr. Director Customer 
  • No direct reports.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications:

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Education Required:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
8 years

Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
  • Advanced degree (such as a Masters Business Administration) a plus
  • Experience in management or strategy consulting preferred

Knowledge, Skills, Abilities and Competencies:
  • Exceptional critical thinking and organizational skills
  • Ability to work with a high sense of urgency and to translate strategy into action
  • Strong written and verbal communications and influencing skills
  • Ability to create and facilitate effective PowerPoint presentations
  • Strong executive communications, both written and verbal
  • Ability to interpret and take action from analytical and financial analyses

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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