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Sr. Manager II, Customer Insights & Analytics

Walmart


Location:
San Bruno, CA 94066
Date:
02/01/2018
2018-02-012018-03-12
Walmart
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Job Details

871235BRReq ID:871235BRCompany Summary:Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Sr. Manager II, Customer Insights & AnalyticsPosition Summary:Walmart is not only the world's largest retailer, were also the world's largest, fastest-growing, and most dynamic omnichannel organization. At Walmart, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for millions of customers. We are creating a seamless experience that lets customers shop anytime and anywhere. Walmarts mission is to become the smartest way to shop and save on pretty much anything.

As a part of the customer insights and analytics team youll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1. Its not just a belief, but our way of doing business. With the customer at the forefront, we have the ability to help deliver the easiest shopping experience at the lowest cost, both digitally and physically. Thats where you come in. As a Senior Manager II of Customer Insights & Analytics, you will have the opportunity to influence and shape our fast-growing store pickup and delivery business to meet and exceed the needs of our customers.

Description:

Trusted advisor: a thought leader and consultant on behalf of our customers to the pickup and delivery teams, including: store operations, digital operations, finance, marketing, product, site merchandising and more

Collaborator:

o work closely with business partners to create and execute learning agendas, develop hypotheses, convey insights and recommended actions

o stay informed of relevant research and analysis done by peers across the broader customer insights & analytics team that can be leveraged for the pickup and delivery business

Entrepreneurial-minded: be nimble and have the mindset of working at a startup to fuel growth and fast-paced innovation; a multi-faceted problem solver

Experimentation: design and create solutions that enable rapid test and learn

Data modeling: design and create customer-driven models based on all available customer, transactional, geographical, and survey data

Know the right tools: collaborate and engage with direct team peers on the optimal method to solve customer and business problems (e.g. analytics, primary research, secondary, syndicated, etc.)

Team leader: lead and develop third party customer analytics partners; drive efficiency to enable innovation

Drive results: have a strong bias on customer analysis that drives growth in sales, acquisition, and retentionCity:SAN BRUNOState:CAPosition Description:Walmart is not only the world's largest retailer, were also the world's largest, fastest-growing, and most dynamic omnichannel organization. At Walmart, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for millions of customers. We are creating a seamless experience that lets customers shop anytime and anywhere. Walmarts mission is to become the smartest way to shop and save on pretty much anything.

As a part of the customer insights and analytics team youll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1. Its not just a belief, but our way of doing business. With the customer at the forefront, we have the ability to help deliver the easiest shopping experience at the lowest cost, both digitally and physically. Thats where you come in. As a Senior Manager II of Customer Insights & Analytics, you will have the opportunity to influence and shape our fast-growing store pickup and delivery business to meet and exceed the needs of our customers.

Description:

Trusted advisor: a thought leader and consultant on behalf of our customers to the pickup and delivery teams, including: store operations, digital operations, finance, marketing, product, site merchandising and more

Collaborator:

o work closely with business partners to create and execute learning agendas, develop hypotheses, convey insights and recommended actions

o stay informed of relevant research and analysis done by peers across the broader customer insights & analytics team that can be leveraged for the pickup and delivery business

Entrepreneurial-minded: be nimble and have the mindset of working at a startup to fuel growth and fast-paced innovation; a multi-faceted problem solver

Experimentation: design and create solutions that enable rapid test and learn

Data modeling: design and create customer-driven models based on all available customer, transactional, geographical, and survey data

Know the right tools: collaborate and engage with direct team peers on the optimal method to solve customer and business problems (e.g. analytics, primary research, secondary, syndicated, etc.)

Team leader: lead and develop third party customer analytics partners; drive efficiency to enable innovation

Drive results: have a strong bias on customer analysis that drives growth in sales, acquisition, and retentionMinimum Qualifications:Bachelors degree in Business Administration or related field and 4 years experience in Marketing Research, Data Analytics, Consulting or related field OR 6 years experience in Marketing Research, Data Analytics, Consulting or related field OR a Master's in Business Administration or related field and 2 years experience in Marketing Research, Data Analytics, Consulting or related fieldAdditional Preferred Qualifications:MBA

2 years of experience with customer analytics in retail operations or related field

1 year of supervisory experienceCategory:Customer Insights Division:Walmart.comDivision Summary:The Walmart.com team is here to provide amazing digital and physical experiences for our customers with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on Walmart.com and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.Employment Type:Full TimeRequisition Template:eCommerce Department Summary:The Marketing team brings the Walmart brand to life with an unmatched level of ingenuity, collaboration and a customer-centric focus. Our team of strategists, designers, writers, producers and art directors orchestrate online engagement opportunities that drive conversion, loyalty and repeat visits among 1.5 billion customers globally. Its something were proud to hang our creative hat on.
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