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Sr. Mgr, Ops Support Contact Center

Walmart


Location:
BENTONVILLE, AR
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
832567BR
Walmart
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Job Details

JobId: 832567BR
JobTitle: Sr. Mgr, Ops Support Contact Center
City: BENTONVILLE
State: AR
Description: Develops the operational support strategy and oversees implementation plans Drives and implements cross-functional projects Drives the execution of multiple business plans and projects Drives the strategy for contact center analytics and reporting Ensures business needs are being met Oversees workforce management and real time contact allocation initiatives across the customer service channels Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity Provides supervision and development opportunities for associates
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