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Sr. Patient Care Coordinator, Las Vegas, NV

UnitedHealth Group

Las Vegas, NV
Job Code:
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Job Details

Sr. Patient Care Coordinator, Las Vegas, NV(Job Number:732093)

Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm) 
Southwest Medical, part of OptumCare, is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, home health, hospice and palliative care services, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area.
Primary Responsibilities:
  • Provide lead guidance, support, and training for the front office and non-clinical staff function as first contact for customer service issues. Resolve complex issues by deferring to supervisor or manager
  • Responsible for enforcing custom service standards, billing functions to include patient check in and out process, cash handling, demographics and insurance information
  • Oversee and monitor impanelment and call process making adjustments as needed to meet customer expectations, mediate patient issues and manage the administrative aspect of the patient visit, ensuring that custom service standards are met
  • Complete daily deposit. Accountable for adherence to business compliance audits criteria. Serve as lead in assisting management with staff oversight, orientation and training
  • Oversight of efficient customer service processes including waiting room management
  • Responsible for compliance requirements as dictated by clinic and company
    Maintain current list of clinic assets
  • Maintain the cleanliness of the clinic and report to management when items need to be replaced

Job Patient Services
Primary Location US-NV-Las Vegas
Other Location 
Organization OptumCare NV
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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