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Sr. Provider Advocate - Minnetonka MN

UnitedHealth Group


Location:
Minnetonka, MN
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
1754281
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Job Details


Sr. Provider Advocate - Minnetonka MN(Job Number:717431)
Description

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm)

 

The Senior Provider Relations Advocate is responsible for the full range of provider relations and service interactions within UnitedHealth Group, including working on end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training & development of external provider education programs. Senior Provider Relations Advocates design and implement programs to build and nurture positive relationships between the health plan, providers (physician, hospital, ancillary, etc.), and practice managers. Responsibilities also include directing and implementing strategies relating to the development and management of a provider network, identifying gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs, and may also be involved in identifying and remediating operational short-falls and researching and remediating claims.

 

Primary Responsibilities:

  • Assess and interpret customer needs and requirements

  • Identify solutions to non-standard requests and problems

  • Solve moderately complex problems and/or conduct moderately complex analyses

  • Work with minimal guidance; seek guidance on only the most complex tasks

  • Translate concepts into practice

  • Provide explanations and information to others on difficult issues

  • Coach, provide feedback, and guide others

  • Act as a resource for others with less experience

  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information form others

  • Exceptional presentation skills

  • Ability to work independently and remain on task

  • Good organization and planning skills

  • Ability to prioritize and meet deadlines from multi-staff members within the department

  • Strong interpersonal skills, establishing rapport and working well with others

  • Strong customer service skills


Job Provider Relations and Service
Primary Location US-MN-Minnetonka
Other Location 
Organization UHN Segment Direct
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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