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Sr. Tech Spec, Client Network Delivery


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Job Details

Company AT&T

Job Title Sr. Tech Spec, Client Network Delivery

Jobid att4-4016652

Location: Bengaluru, IND

Description Experience -8+yrs

Service Delivery (Voice) Engineer (SDE)

Interfaces with client, project managers, vendors, operations, other engineering teams and account team members to gather. Serves as a Service Delivery Voice Engineering contact in support of AT&T Unified Communications Services.

**Roles and Responsibilities:**

Capable of understanding the total technical network solution, building UC systems, and supporting deployments on nights & weekends.

• Persons in this position will assist in the root cause determination of network and related problems. Able to solve complex technical problems, including those which require research and/or extensive analysis in order to resolve. Decisions impact both AT&T internal organizations and the availability, reliability and resiliency of client networks.

• Primary responsibilities include Cisco UC Site deployments, Test and Turn-ups, and First Day of Business activities

**Key Competencies and Skills:**

Requires advanced technical knowledge and programming skills related to CISCO Unified Communications Manager (CUCM/CCM/CallManager), Unity Connections, CUCDM/Voss, IM/Presence & Jabber, Cisco Voice Gateway (MGCP, H323, SIP) & SRST configuratoins, CUBE-SP, virtualization, and fundamental data networking experience.

• Advanced knowledge in the area of networking and Cisco UC equipment configuration. Complete understanding of voice/data networking.

Advanced knowledge of networking protocols (e.g. H.323, SIP, BGP, VRF’s etc), and topologies is required. Strong client interfacing skills. Understanding of physical and logical layer design and implementation.

• Possesses strong analytical skills, with ability to troubleshoot issues, identify root cause, and implement correct actions.

• In-depth knowledge of tools, processes and procedures for Network Engineering.

• Excellent communications and interpersonal skills with a professional demeanor to enable communication at all levels.

• Flexible work hours, as deployment activities are normally scheduled for Outside of normal business day times, including weekends

• Working knowledge and experience with Cisco UC technology, specifically: CUCM, (Cisco Unified Call Manager) Unity, Unity Connections (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber, CUBE-SP, and SRST configurations.

**Education and Qualifications:**

• Has obtained Cisco Industry recognized certification related to Cisco Unified Communications (CCNA-Voice, CCNP-Voice, CCIE-Voice) and demonstrated solid Layer 2 & 3 competencies, or is working towards professional, expert or specialty certification with 3 or more years Network support or network engineering.

• Understands new service offerings and is building skills in those new areas ahead of others in Engineering.

• Undergraduate/Bachelor’s degree in STEM major (preferred) and Cisco vendor certifications, OR three (3) years of direct and applicable experience in-lieu-of.

• Strong oral and written communication skills are critical due to the customer-facing nature of the role

• Experience working with a Tier 1 service provider

• Experience with international client base

• Experience with enterprise or multi-national clients

**Additional Information:**

Required working flexible hours, as deployment activities are normally scheduled for outside of normal business day times, including weekends

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