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Stockwave Performance Consultant

Cox Automotive


Location:
Lexington, KY
Date:
12/11/2017
2017-12-112018-01-09
Job Code:
1718354
Cox Automotive
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Job Details

Company Cox Automotive
Title: Stockwave Performance Consultant
JobID: 1718354
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

ThePerformance Consultant is responsible for the retention of all assigned vAuto Stockwave clients.  This involves coaching all account users in directing best practices to support clients in the attainment of their vehicle purchase needs.
  • Retain assigned client accounts in line with goals.
  • Partner with client to coach/teach/train vehicle sourcing best practices.
  • Build relationships with key users & decision maker.
  • Where identified, partner with our Performance Managers on client engagements.
  • Manage engagements across assigned client base in line with daily goals.
  • Ensure effective set up and execution of key activities in the pre-launch process of new clients.
  • Analyze client software utilization data to identify at risk scenarios and or other corrective actions.
  • Proactively address at risk situations with client base.
  • Schedule and manage calendar/client meeting invitations across client base.
  • Maintain a solid working knowledge of all related product functionality.
  • Effectively communicate product enhancements/changes as and when required.
  • Harvest and upsell to current clients when and where applicable.
  • ‘Wow’ clients with exceptional customer service and support.  

Qualifications

  • Must possess a minimum of 5+ years retail automotive dealership experience/background in buying/management roles.
  • Minimum of 3+ years of experience with direct responsibilities in sourcing and buying vehicles.
  • Experience in working with software solutions advantageous.
  • Must possess strong organizational skills.
  • Must have excellent communication & interpersonal skills and have the ability to communicate at all levels.
  • Must have excellent telephone manner & verbal presentation skills.
  • Experience in webinar communications advantageous.
  • Occasional travel for in-store engagements.
  • Experience with SalesForce CRM would be advantageous.
  • Must be computer literate (including Excel, Outlook & Word).
  • Bachelor's degree in Business Management or similar preferred


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-KY-Lexington-1520 E New Circle Rd

Other Locations: 3110 S Post Rd,US,IN,Indianapolis,46239-1487|7120 Dorsey Run Rd,US,MD,Elkridge,21075|75 Grace Blvd,US,PA,Morgantown,19534|1190 Lancaster Rd,US,PA,Manheim,17545|21095 Route 19,US,PA,Cranberry Township,16066|488 Firehouse Rd,US,PA,Grantville,17028-8912|2280 Bethlehem Pike,US,PA,Hatfield,19440|224 Valley Creek Blvd,US,PA,Exton,19341|1601 Market St,US,PA,Philadelphia,19103|4720 Brookpark Rd,US,OH,Cleveland,44134|1611 S Main St,US,OH,Dayton,45409-2547|3036 Westgate Mall,US,OH,Fairview Park,44126-1309|34 S 3rd St,US,OH,Columbus,43215|5000 Commerce Center Dr,US,OH,Franklin,45005|5907 Covinton Rd,US,IN,Fort Wayne,46804|11799 N College Ave,US,IN,Carmel,46032|5425 Highway 31 E,US,IN,Clarksville,47129-9228

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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