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Strategic Account Executive, Major Accounts - Richmond, VA

UnitedHealth Group

Richmond, VA
Job Code:
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Job Details

Strategic Account Executive, Major Accounts - Richmond, VA(Job Number:729261)

Are you a people person?  This position is poised to impact millions.  At UnitedHealth Group, we make a difference with better ideas, and there is no limit to where you can go. You'll work with our elite team who exude passionate account management.  You'll exhibit pride in your ability and your portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
The Strategic Account Executive will work with our larger Employer groups with 500- 3,000 eligible employees.  It is a pivotal position, managing, growing, and renewing existing business, while fostering excellent relationships with customers.  You will be responsible for interacting and building relationships with C - Suite leadership ensuring the client’s expectations are being exceeded.
Primary Responsibilities:
  • Accountable for renewing the large employer clients (500 - 3,000 employees) year over year
  • Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency
  • Establish, cultivate and manage the customer relationship at multiple levels, including VP and C-Suite level leadership, serving as a healthcare consultant and trusted business advisor to these customer
  • Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customer
  • Create the strategic retention and growth plan for each assigned customer, documenting and maintaining the plan within the formal Strategic Account Plan tool.  Responsible for strategic plan deployment / execution
  • Strategically plan, negotiate and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goal
  • Responsible for value delivery to customer including plan performance, account management and service result
  • Develop and maintain a detailed knowledge base of assigned customers, beyond the traditional healthcare-focused information/knowledge, to become an extension of the customer's business.  Understand their business objectives and leadership strategy, and use this knowledge to further our relationship by bringing valid employee benefit solutions to address their needs
  • Facilitate the lifecycle of the customer relationship from RFP to renewal
  • Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention
  • Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutions process
  • Prepare, host and follow - up an annual strategic planning session with the customer
  • Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
  • Meet all performance standards (including specific IDS metrics) required as a result of managing and monitoring activities along the customer and IDS life cycles

Job Employer & Indiv Acct Mgmt
Primary Location US-VA-Richmond
Other Location 
Organization E&I DC Metro
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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