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Strategic Account Executive, TPA - St Louis, MO

UnitedHealth Group

St. Louis, MO
Job Code:
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Job Details

Strategic Account Executive, TPA - St Louis, MO(Job Number:719403)

The TPA Strategic Account Executive is accountable for servicing and renewing the customer year over year.



Primary Responsibilities:

  • Accountable for customer (employer) loyalty and satisfaction, as measured by survey results and persistency

  • Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor to this customer

  • Establish, cultivate and manage relationships with consultants and brokers, recognizing the value they bring to our customer

  • Create the strategic retention and growth plan for assigned customer, documenting and maintaining the plan within the formal Strategic Account Plan tool

  • Strategically plan, negotiate and influence the interactions and relationships with customer, their broker / consultant and internal team members to achieve strategic account goals

  • Responsible for value delivery to customer including plan performance, account management and service results

  • Develop and maintain a detailed knowledge base of assigned customer, beyond the traditional healthcare - focused information / knowledge, to become an extension of the customer's business

  • Facilitate the lifecycle of the customer relationship from RFP to renewal

  • Clearly demonstrate the value propositions for specialty and ancillary business to improve customer growth and retention

  • Select, lead and leverage a team of internal team members as part of the customer's Strategic Account Team to strategically direct the customer's relationship with UnitedHealth Group

  • Strategically plan and meet with customers quarterly, identifying trends and offering solutions per the Insight Driven Solutions (IDS) consultative and solutioning process

  • Prepare, host and follow - up an annual strategic planning session with the customer

  • Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer

  • Meet all performance standards (including specific IDS metrics) required as a result of managing and monitoring activities along the customer and IDS life cycles

Job Employer & Indiv Acct Mgmt
Primary Location US-MO-St. Louis
Other Location 
Organization E&I Missouri
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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