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Strategic Account Manager

Cox Automotive


Location:
Sacramento, CA
Date:
06/28/2017
2017-06-282017-07-27
Job Code:
1710354
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Strategic Account Manager
JobID: 1710354
Category: Sales
Industry: Cox Automotive
Job Type: Full-time

Description

Dealertrack is currently looking for a Strategic Account Manager to join our team in Sacramento, CA or Wilmington, OH.
Job Overview:
The Strategic Account Manager is responsible for providing consultative and operational solutions in support of sales, ongoing operations, and development. The role leverages a set of multi-discipline resources in the form of program management, domain expertise, process excellence, technology, and analytics.
Looking for a business professional with client relationship management experience, exceptional soft skills, strong analytic and solution/problem solving skills, contract administration experience helpful, project management experience for non-project managers helpful, effective written and verbal communication skills, ability to collaborate/negotiate and team up for success, ability to handle a heavy workload, prioritize and be able to switch tasks often.   
Responsibilities:
  • Client Liaison and Primary Point of Contact for Escalation - Act as client liaison to communicate new products and services, continually analyzing client’s business, respond to all inquiries and requests, monitors and manages customer satisfaction levels.
  • Manage pivotal customer issues and concerns - Communicate client concerns with appropriate departments and follow through to ensure client expectations and satisfaction is maintained.
  • Facilitate complex Business-technology discussions with internal and client support teams in an effort to validate proposed business solution enhancements identified by account team or other functional departments.
  • Coordinating the efforts of a diverse team comprised of sales, process, and technology disciplined individuals, driving towards key goals/objectives of the established client Program/transformation roadmap.
  • Coordinate the detailed design & planning, manage the progress, and manage the delivery of the final solutions throughout the course of the transformational life cycle.  
  • Reporting and Communications - Contribute to the generation and distribution of daily, weekly, monthly performance and SLA measurement reports - Conduct status meetings and maintain list of open items, issues and enhancement requests.

Qualifications

  • Bachelor's Degree or equivalent experience required.
  • 5-7 years related experience.
  • Ability to work with a diverse group of individuals to extract, define, and document business processes towards a common conclusion.
  • Strong ability to gain consensus across a diverse group of participants.
  • Ability to scope goals/objectives, identify/size tasks & milestones, and manage/motivate a group (internal & clients) towards a common conclusion.
  • Strong time management skills with the ability to adjust schedules, tasks, and deliverables.
  • Demonstrated the ability to assist diverse teams in the isolation of business/technology initiatives through use of collaborative work sessions.
  • Strong communication skills - written, verbal and presentation.
  • Strong working knowledge of MS Tools (MS Office, MS Project, Share Point).
  • <10% travel.
 
 


About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-CA-Sacramento-9750 Goethe Rd

Other Locations: 3268 Progress Way,US,OH,Wilmington,45177

Employee Status: Regular

Job Level: Manager

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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