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Strategic Client Executive - International Health Benefits (bilingual in Spanish or Mandarin a must)

UnitedHealth Group

Dallas, TX
Job Code:
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Job Details

Strategic Client Executive - International Health Benefits (bilingual in Spanish or Mandarin a must)(Job Number:713835)

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. (sm)


To maintain and service assigned client base and leverage knowledge and experience to increase revenue and ensure the team delivers Customer Service Excellence


Primary Responsibilities:

  • Own client relationship holistically
  • Build and sustain positive relationship with brokers / consultants through indirect and direct communication, when tied to clients
  • Identifies opportunities for new business with established book of business.
  • Maintain open communication channels between UHCI and the client to allow for information flow between the organizations
  • Lead proactive consultative communications related to US Healthcare and UHCI initiatives with client
  • Thoroughly understand the products and services sold. Identify gaps or misunderstandings in the client's perceptions vs. actual sold, and assign resources to resolve
  • Maintain regional market knowledge of  competitors products / services and clients competitive environment and incorporate in business plans 
  • Maintain a high level of healthcare industry knowledge as well as customer industry
  • Direct strategic, customer specific initiatives which deliver 'value added' services through the execution of client specific business plans
  • Deflect attention away from the team so they can perform their tasks
  • Sets internal team’s direction to appropriately service the client, resolves problems and provides guidance to members of the team
  • Oversees implementation of new processes, products, and procedures
  • Participate in Finalist and Prospect Meetings when necessary
  • Attend and oversee the implementation meetings with client and coordinate with Client Manager (CM) on strategic initiatives
  • Attend and support Account Management Meetings with Client
  • Completes the necessary steps for approvals for non-standard processes / programs
  • Supports VP of Client Development with requests for proposal questionnaires and network services requests
  • Updates CRM tools ( and works with CM to update ad hoc tools that track new business or major changes in services and structure
  • Communicates all necessary information to Implementation Manager(IM) and CM to ensure the timely and appropriate completion of forms and tools. (ex. NB Checklist)
  • Provide leadership, direction and manage field installation process and work with the IM and CM to ensure a clean and timely implementation
  • Support VP of Client Development in the delivery and signature of contract for new business schedule and facilitate internal AMT meetings during implementation and beyond as appropriate
  • Maintain a broad list of contacts both internal and external that encompass the many different facets of our business relationship
  • Deliver annual, quarterly and / or monthly client reports to client
  • Request and deliver reporting to client (financial, claims) and secure appropriate DRGs where necessary
  • Liaise with Client Managers and / or Client Advocates to ensure proper focus on production and inventory levels
  • Ensure ARRA compliance and that the team understands its scope and procedures
  • Manage the timely receipt of payment of fees and funding for client contractual obligations
  • Understand and keep client contract relevant working with SVP to execute on any breach or need for inclusion of additional language
  • ARRA Team SME
  • Confirm implementation timing with client and set expectations for deliverables, and onboarding trainings
  • Review internal and external processes to identify areas of improvement and secure the clients acceptance on proposed changes
  • Prepare & lead implementation meetings as appropriate
  • Create presentations and secure tools and approved marketing material to support client’s needs during installation and beyond.  Lead marketing approvals
  • Lead client operational evaluations(Quarterly Reviews) and support any trend analysis
  • Handle escalated issues that stem from the Client Advocate, Client Managers, or that are delivered directly from the client
  • Point person for all UHG communications including network changes
  • Point person to define and clarify customer’s benefits when working with other internal areas (Optum, Contracts, Optum Insight, etc)
  • Stay informed of client country insurance regulatory mandates that may impact UCHI’s partnership
  • Provide feedback to management on market trends as represented by our clients (industry trend analysis, new product recommendations)
  • Streamline messaging to the client's (standard reporting etc)
  • Manage and finalize resolution to escalated client issues from Client Managers & Client Advocates
  • Contract SME and escalation point
  • Product (URN, CRN, Optum, RX, etc) SME and escalation point
  • Supporting day to day processes and manages enhancements from the team or client
  • Distribute the SLAs, Financial, Claim Adhoc Summary, Contract, reports and other custom report to the client (Group / Plan level reporting) Client Managers should pull member level detail reporting
  • Support and Host client meetings (High Level Management)
  • Communication with Client Managers to ensure properly balance work load to account for target resolution and client excellence
  • UHCI Internal escalation point of contact
  • Responsible for funding and accounts receivable issues and initiatives
  • Manages high level network issues that not resolved through the standard process
  • Interpreting and disseminating appropriate information related to operations from the client
  • Project Manages new product development and implementation
  • Exhibit UHG Values in daily activities

Job Direct Sales
Primary Location US-TX-Dallas
Other Location US-FL-Tampa, United States, US-CT-Hartford, US-FL-Miami
Organization UnitedHealthcare Global
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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