Subject Matter Expert - ACI

  • Location:
    Mumbai, Maharashtra, India
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Networking, Service Provider
  • Job Id

What You'll Do

  • Lead operation of mission critical DC running ACI as SDN Solution
  • End to end responsibility to ensure Telco DC is up and running, exceeding the KPIs agreed in  SLA.
  • Take a lead role during Catastrophic and Critical incidents, suggest / apply the workaround to restore the services and prevent service penalties to Cisco operations.
  • Lead Problem management, fault management and field functions; provide technical support and guidance to resolve the chronic faults, cross –vendor / Inter domain issues.
  • Take up with respective team like design, planning, configuration etc. for permanent fix.
  • Interface with Cisco TAC and RJIL Teams to create and manage problem resolution.
  • Engage Cisco TAC / BU team in case issue is not resolved or interact with FTS/HTTS for the root cause analysis (RCA)
  • Support Cisco TAC/BU to carry out the suggested activity to capture the required logs during problematic condition
  • Keep a close watch on device performance according to designed parameters and proactively initiate corrective actions to avoid critical outages.
  • Preparation, presentation and impact analysis on design changes and Network issues.
  • Communicate and analyze the root cause analysis of incidents and escalated issues.
  • Software management and version tracking of images running across the various Cisco platform  in RJIL network
  • Review, edit, and publish Tech Notes, RCAs, and knowledgebase articles
  • Impart knowledge transfer and train the Cisco CMS L3 Engineers.

Who You'll Work With

The Cloud and Managed Services (CMS) team seeks an Engagement Manager to be part of cloud managed services for Enterprise and Service Provider customers.

Are you passionate about driving customer success? Ensuring that customers realize their business goals is the charter of the Cisco services team. As a leader of a focused service delivery function you will influence, inspire and manage the business strategy, customer relationship and delivery teams.

Who You Are

  • The primary role of Cisco ACI (Application Centric Infrastructure) SME is to provide expert support on Escalated cases on ACI from Fault Management Team and verify the service impact of Architectural and Network related changes. Lead the cross-vendor and inter-domain events, analyse the systematic root cause and provide long term tactical solutions.
  • Skill Set:
    • Troubleshooting and resolution of ACI related issues in Service provider domain.
    • Person who has worked on ACI migration, Operations, management and troubleshooting is highly desired
    • Expert in L2 and L3 technology
    • Person should be familiar with ACI EPG, BD, Tenant, Fabric Policies, Troubleshooting, Contracts, SPAN, PBR, monitoring.
    • Experience of TAC and AS will be preferred
    • Expertise in System Integration, Installing, Maintaining & Troubleshooting on various DC networks    

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco.

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