Subject Matter Expert - ASR9K

  • Location:
    Mumbai, Maharashtra, India
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

What You'll Do

 The primary role of Cisco ASR9K/XR SME is to provide expert support on Escalated cases of ASR9K routers from Fault Management Team and verify the service impact of Architectural and Network related changes. Lead the cross-vendor and inter-domain events, analyse the systematic root cause and provide long term tactical solutions.

Troubleshooting and resolution of ASR9K related issues on Service provider domain having strong routing technologies like BGP, ISIS, LDP in ASR9K/ASR1K platforms, expertise in System Integration, Installing and Maintaining & Troubleshooting on various SP networks

 Who You'll Work With

The Cloud and Managed Services (CMS) team seeks an Engagement Manager to be part of cloud managed services for Enterprise and Service Provider customers.

 Team Description

Are you passionate about driving customer success? Ensuring that customers realize their business goals is the charter of the Cisco services team. As a leader of a focused service delivery function you will influence, inspire and manage the business strategy, customer relationship and delivery teams. 

Who You Are

 Job Responsibilities:

  • Lead Problem management, fault management and field functions; provide technical support and guidance to resolve the chronic faults, cross –vendor / Inter domain issues.
  • Configuration and fault troubleshooting especially on ASR9K routers
  • Troubleshooting and resolution of ISIS/BGP/LDP, data path triage and control plane.
  • Trending analysis relating to HW and SW defects
  • Participate in troubleshooting and resolution of IPMPLS related issues on service provider domain; technologies like MPLS, L3VPN, Inter AS L3VPN, L2VPN, Multicast, QOS and Routing Protocols
  • Maintain the run-books, to document learnings.
  • Apply the workaround to restore the services.
  • Take up with respective team like design, planning, configuration etc. for permanent fix.
  • Interface with Cisco TAC and RJIL Teams to create and manage problem resolution.
  • Engage Cisco TAC team in case issue is not resolved or interact with FTS/HTTS for the root cause analysis (RCA)
  • Support Cisco TAC/BU to carry out the suggested activity to capture the required logs during problematic condition
  • Preparation, presentation and impact analysis on design changes and Network issues.
  • Communicate and analyze the root cause analysis of incidents and escalated issues.
  • Software management and version tracking of images running across the various Cisco platform  in RJIL network
  • Review, edit, and publish Tech Notes, RCAs, and knowledgebase articles
  • Impart knowledge transfer and train the FM & Surveillance Engineers.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Apply on the Company Site
Powered By