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Summer Internship program 2017 - Service Management Reporting Specialist


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Job Details

Company AT&T

Job Title Summer Internship program 2017 - Service Management Reporting Specialist

Jobid att4-4322609

Location: USA

Description The Service Manager role within AT&T supports requests and inputs coming from IBM, the customer, working with Service Delivery (SD) & Service Assurance (SA) Teams to respond to the client in a timely manner either in respect of AT&T internal policies and process or in respect of contractual terms between AT&T and IBM (or end customer).

**Roles and Responsibilities:**

This internship role supports improved Change Management communication and collaboration between Service Management / Life Cycle Management (LCM) with the aforementioned SA/SD organizations; including supplementing the SM/LCM Team with supervised written communications using client facing systems with IBM (often in local language) as part of management system in place.

Interns will also support project based changes; supporting the offload of End to End (E2E) administrative activities from the SM Team.

**Key Competencies and Skills:**

• Daily communication with the IBM & end customers.

• Daily communication between AT&T SM and SA/SD Organizations.

• Being Business Escalation Point and support requests coming from customer, IBM and internal organizations.

• Supporting Lead Service Manager in regular stewardship reviews to discuss service quality, provisioning and in future billing aspects.

• Awareness of the elements of customer's service performance management.

• Expert knowledge of in-use operational support models.

• Functioning as a Report Facilitator and supporting the presentation of key messages.

• Ability to work under pressure.

• Proactive approach to avoid issues and risks.

• Understand your customer network and any critical business usage to enable fact-based decision-making by yourself and the organization during problem management.

• Understand customer’s business, attitude and specific needs.

**Education and Qualifications:**

Candidates enrolled in a university level business or technology degree program are preferred.

**Additional Information:**

\#freshintern #freshgraduate

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