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Sunday - Thursday Clinical Administrative Coordinator - Cypress, CA

UnitedHealth Group

Cypress, CA
Job Code:
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Job Details

741477 Sunday Thursday Clinical Administrative Coordinator Cypress CA

Sunday - Thursday Clinical Administrative Coordinator - Cypress, CA (741477)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Our Customer Service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

Employees in this position include those responsible for initial triage of members, administrative intake of members or managing the admission / discharge information post - notification, and working with hospitals and the clinical team. Function includes managing Incoming calls, managing requests for services from providers / members, providing information on available network services and transferring members as appropriate to Clinical staff. Also, manages the referrals process, processes incoming and outgoing referrals, and prior authorizations. This function also includes: Intake, notification and census roles.

Primary Responsibilities:

  • Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance
  • Responsible for ensuring the letter documentation meets client, regulatory and accreditation requirements
  • Knowledge of the State and Federal regulations concerning the services and benefits
  • Must demonstrate understanding of the program by selecting the correct letter template
  • Other duties as assigned by manager and / or director
Required Qualifications:
  • High School Diploma / GED or higher
  • 1+ years of professional experience in an office / customer service environment
  • 1+ years of professional experience in Clerical or Administrator work
  • 1+ years of experience with Medical Terminology
  • Previous experience working with Microsoft Office including Outlook (ability to create, edit, save, and send documents), Word (ability to create, edit, save, and send documents), and Excel (ability to create, edit, save, and send documents)
  • Computer proficiency including, but not limited to, ability to learn new computer system applications
  • Ability to work an 8 hour shift Sunday through Thursday (Monday - Thursday the schedule will be 8:00 AM - 5:00 PM. Sunday the schedule will be 6:00 AM - 3:00 PM.) and work overtime if there is a business need
Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • 2+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties, or 2+ years of Customer Service experience analyzing and solving customer problems
  • Experience working within the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD - 9 / 10 and CPT codes, Medicare and / or Medicaid Services, call center environment
  • Healthcare or Insurance Benefits experience
  • Experience in a medical office billing or Medical Assistant / Clerk
  • Experience with production of NOA / NOE letters
  • Knowledge of Medicare, Medicaid, and Commercial programs
Soft Skills:
  • Ability to multi - task
  • Excellent oral and written communication skills
  • Ability to work in a fast - paced, dynamic, rapidly changing environment
  • Strong aptitude for working in a production driven environment
  • Must be a self - starter and able to work independently
  • Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Cypress, CA, Healthcare, Clinical, Administrative

Job Details

  • Contest Number741477
  • Job TitleSunday - Thursday Clinical Administrative Coordinator - Cypress, CA
  • Job FamilyMedical and Clinical Operations
  • Business SegmentUHC Clinical Services

Job Location Information

  • Cypress, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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