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Supervisor, Case Management - Tampa, FL - WellMed

UnitedHealth Group

Tampa, FL
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Job Details

739250 Supervisor Case Management Tampa FL WellMed

Supervisor, Case Management - Tampa, FL - WellMed (739250)

Position Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)


The Supervisor of Case Management Services is responsible for the supervision, evaluation and direction of the Utilization Compliance and Quality Management process. The position will ensure compliance with the case management program for prospective, concurrent, retrospective and transition to out-patient care coordinating with physicians, hospitals and ancillary care and empowers team members through active problem solving and resource direction. The position is a resource for difficult or complex case management or discharge planning. The supervisor successfully impacts assigned team and organization by mentoring those who wish advancement and engages in departmental process improvement teams and activities.  In addition, you will be responsible for timely completion of documentation audits, and reviewing and mentoring team members to meet and exceed all documentation compliance standards. This position mentors and trains case managers in the completion of timely, accurate monthly reconciliation reports and statistics and functions as an advisor to Physicians and lower level utilization management staff.


Primary Responsibilities:

  • Displays decision making based on prior practices or policy, with some interpretation
  • Solves problems and/or reviews facts, and selects the best solution from identifying alternatives with the ability to individual reasoning to the solution of a problem and identifies and reports processes or procedures that require modification
  • Provides assistance with orientation and mentoring of new case managers
  • Reviews difficult and/or exceptional preauthorization requests
  • Ensures the identification or potential early-discharge to reduce LOS or prevent hospital admissions
  • Regular attendance at PCC in assigned region, mentoring lower level case managers; reviews referrals prior to PCC, assists with complicated referral requests and assists with concerns and benefit application.
  • Manages difficult, complex and catastrophic patients
  • Offers resourceful planning of alternative services when a specific setting or service is not available in the admission facility when approached by assigned team members
  • Attends and contributes to strategic planning meetings at assigned team clinics as well as to departmental processing improvement meetings
  • Oversees telephonic case management staff and UM out-patient care coordination staff and ensures compliance with approved standardized guidelines, regulations and contractual agreements
  • Takes ownership of the total work process and provides constructive information to minimize problems, increase customer satisfaction and improve job efficiency. Makes suggestions to appropriate managers as well as participates in the budgeting process by informing the manager of capital and operating needs
  • Maintains and stores supplies and equipment in a safe manner to eliminate/reduce safety risks
  • Strives to personally expand working knowledge of all aspects of WellMed departments
  • Attends educational offerings to keep abreast of changes and comply with licensing requirements
  • Conducts annual evaluations of team members in a timely basis; provides feedback in a constructive manner and respects the confidentiality of personnel issues
  • Participates in UM/quality improvement committees and conducts special UM/QI studies as necessary
  • Liaison to market providers for UM providers
  • Fosters discharge plan collaboration with patient/family, attending physician and facility Case Manager
  • Guides and answers benefit questions, contract issues, and updates physicians/medical groups of preferred contracts, providers, facilities and hospital utilization and noncompliance issues
  • Completes Case Management Documentation System (CMDS) audits on a monthly basis to maintain CMDS entry, compliance with bed, day, and financial responsibility information on in-patient admission
  • Educates medical services personnel regarding utilization management policies, procedures and techniques
  • Oversees case managers and ensures compliance with approved standardized guidelines, regulatory requirements and contractual agreements while respecting the confidentiality of these agreements.
  • Demonstrates thorough knowledge of health plan benefits and quality of care criteria of health plan as well keeping abreast and compliance with established and all new or revised WellMed policies and procedures when posted or distributed with accurate interpretation to customers
  • Mentors new employees and provides orientation as well as assists in the growth and development of associates by sharing special knowledge with others and trains and shares information with less experienced case managers to improve performance and outcomes of patient services
  • Analyzes and reports aberrant utilization trends and plans intervention
  • Supervises daily UM processes and assigns tasks and projects according to workflow volume and requirements of the UM program
  • Assists with interviews, new employee selection and training for open positions and collaborates with all managers in placing candidates in the appropriate positions
  • Assesses and evaluates staff performance annually and assists in developing their skills with the goal of reaching highest aptitude for position and career goals
  • Coaches and counsels staff with performance concerns that require process improvement plans including monitoring and coaching for improved outcomes in collaboration with manager

Required Qualifications:

  • Current FL RN License
  • BSN or Associate’s Degree in Nursing 
  • 5+ years of experience in medical or ICU hospital based nursing or case management, discharge planning, utilization review or other cost containment role
  • 1+ year of supervisory, team leader or charge nurse experience required or one year successful case management experience
  • Must possess strong critical thinking, written and verbal interpersonal communication skills with ability to interact with professional and non-professional staff regarding healthcare issues
  • Working knowledge of the managed care referral process, case management, claims, contracting and physician practice
  • Proficient Microsoft Office skills (Excel, Outlook, Word)
  • Interqual or Milliman guideline
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Preferred Qualifications:

  • Medicare criteria knowledge
  • Sound knowledge of NCQA  and federal regulations
  • CCM

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Supervisor, Case Management, RN, Tampa, FL, Florida

Job Details

  • Contest Number739250
  • Job TitleSupervisor, Case Management - Tampa, FL - WellMed
  • Job FamilyNursing
  • Business SegmentOptumCare

Job Location Information

  • Tampa, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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