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Supervisor Customer Service - Chico, CA

UnitedHealth Group


Location:
Chico, CA
Date:
12/08/2017
2017-12-082018-01-06
Job Code:
741169
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Job Details

741169 Supervisor Customer Service Chico CA

Supervisor Customer Service - Chico, CA (741169)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Primary Responsibilities:

  • Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
  • Coordinates work activities with other supervisors, managers, departments, etc.
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides coaching and feedback to team members, including formal corrective action
  • Conducts annual performance reviews for team members
  • Provides expertise and customer service support to members, customers, and/or providers
  • Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.
  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
  • Impact of work is most often at the team level.
  • Handling customer escalations as needed.

Required Qualifications:

  • High School Diploma / GED or higher
  • 3+ years of Customer Service experience analyzing and solving customer's problems
  • 1+ years experience with Windows PC applications (this includes the ability to learn new and complex computer system application)
  • Ability to create process instructions and documentations with MS Word 
  • Ability to send emails and use calendar within MS Outlook
  • Ability to manipulate and track data within MS Excel
  • Working hours 6:00 am to 8:00 pm M-F, with weekends, overtime and holidays as needed

Preferred Qualifications:

  • 1+ years of experience as a Supervisor
  • 1+ years of Management experience managing a team of 20+ individuals

Soft Skills:

  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Outlook, Excel, Word, Supervisor, Customer Service

Job Details

  • Contest Number741169
  • Job TitleSupervisor Customer Service - Chico, CA
  • Job FamilyCustomer Services
  • Business SegmentUHC Benefit Ops - EandI Ops

Job Location Information

  • Chico, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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