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Supervisor Customer Service - Davenport, IA

UnitedHealth Group

Davenport, IA
Job Code:
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Job Details

741338 Supervisor Customer Service Davenport IA

Supervisor Customer Service - Davenport, IA (741338)

Position Description

Position Description:

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic and each day presents a new set of challenges. And that’s where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we can’t do it alone. You’ll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.

This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.

Primary Responsibilities:

    • Coordinate and supervise daily/weekly/monthly activities of a team members
    • Set priorities for the team to ensure task completion and performance goals are met
    • Coordinate work activities with other supervisors, managers, departments, etc.
    • Identify and resolve operational problems using defined processes, expertise and judgment
    • Provide coaching, feedback and annual performance reviews as well as formal corrective action

    Required Qualifications:

      • High School Diploma or GED
      • 5+ years of customer service experience in a call setting environment analyzing and solving customer problems
      • 1+ years of experience as a supervisor in an office work environment
      • 1+ years of basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
      • Experience with Microsoft Word (creating, editing, saving documents), Microsoft Excel (creating, formatting, formulating spreadsheets), Microsoft PowerPoint (creating, saving, editing presentations), and Microsoft Outlook (management of inbox and use of calendar, creating rules)
      • Flexibility to work any shift between 6:00 am and 10:00 pm Monday through Friday with weekends and holidays as needed

      Preferred Qualifications:

        • Associate's Degree or higher
        • Healthcare experience
        • Experience as a SME, Trainer, OJT, or CRG Analyst in UnitedHealthcare Community and State

        Soft Skills:

        • Ability to work collaboratively in a team environment
        Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group
        is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

        Keywords: Supervisor, customer service, Sugarland, Houston, lead, subject matter expert, SME, UHC, UnitedHealthcare, UHG, UnitedHealth Group; Optum, OptumRX; call center; leader; healthcare; benefits

        Job Details

        • Contest Number741338
        • Job TitleSupervisor Customer Service - Davenport, IA
        • Job FamilyCustomer Services
        • Business SegmentUHC Benefit Ops - CandS Ops

        Job Location Information

        • Davenport, IA
          United States
          North America

        Additional Job Detail Information

        • Employee StatusRegular
        • ScheduleFull-time
        • Job LevelManager
        • ShiftDay Job
        • TravelNo
        • Telecommuter PositionNo
        • Overtime StatusExempt

        UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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