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Supervisor Customer Service - Oklahoma City, OK

UnitedHealth Group


Location:
Oklahoma City, OK
Date:
02/20/2018
2018-02-202018-03-21
Job Code:
750586
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Job Details

750586 Supervisor Customer Service Oklahoma City OK

Supervisor Customer Service - Oklahoma City, OK (750586)

Position Description

Position Description:

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic and each day presents a new set of challenges. And that’s where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead.

We see those challenges as opportunities but we can’t do it alone. You’ll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.

This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.

Primary Responsibilities

  • Coordinate and supervise daily/weekly/monthly activities of a team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action

Required Qualifications

  • High school diploma / GED or higher
  • 1+ years of Supervisory / Leadership experience
  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system application
Preferred Qualifications
  • 2+ years customer service experience

Soft Skill:

  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

 

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or _expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Key Words: Oklahoma City, OK; Supervisor; Leader; UHG; Healthcare; Call center; customer service

Job Details

  • Contest Number750586
  • Job TitleSupervisor Customer Service - Oklahoma City, OK
  • Job FamilyCustomer Services
  • Business SegmentOptumRx

Job Location Information

  • Oklahoma City, OK
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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