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Supervisor Data Control - La Crosse, WI

UnitedHealth Group

La Crosse, WI
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Job Details

755287 Supervisor Data Control La Crosse WI

Supervisor Data Control - La Crosse, WI (755287)

Position Description

Position Description:

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


Briefly, but specifically, summarize the primary purpose of the job and identify its most important impact on the organization.  The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position.  Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position.


The Supervisor Data Control role will focus on the day-to-day management, operation, planning and implementation to ensure departmental objectives are fulfilled per the various contractual requirements.  Responsible for the oversight of the Records Management Team to ensure accurate and timely processing of medical and dental documentation.

Primary Responsibilities:

  • Monitor daily tasks and oversee audits for quality control/appropriate quantity while maximizing staffing availability in response to changing volumes of work while maintaining staffing metric expectations in line with departmental budget.
  • Monitor individual employee production and adherence to company and department policies followed up by corrective action.
  • Represent and be actively involved in new and existing contract modifications and process implementation as well as participate in process changes and process efficiency with all internal operational units affected.
  • Approve and manage employee timesheets, time off requests, overtime, FMLA leave, schedule changes, write/deliver performance evaluations, develop annual SMART goals and all other personnel issues. 
  • Provide guidance and coordinate training for essential job responsibilities to ensure compliance with department Standard Operating Procedures. 
  • Develop and maintain operating policies, procedures and standards.
  • Assist in coordinating the workflow between several departments for maximum productivity in the processing of LHI services.
  • Aggressively pursue resolution of technical problems and upgrade requests for internal and external systems.   
  • Respond to customer complaints, provider network and internal operational department’s questions or concerns. Establish and maintain effective working relationships with internal and external customers.

Required Qualifications: 

  • Must have a High School Diploma or GED
  • 4+ years similar or related work experience
  • Requires 3+ years of supervisory/leadership experience in a data entry, customer service and/or call center environment
  • Experience with medical or dental documentation and terminology
  • Proficient computer skills including Microsoft Excel and Word
  • Electronic file/database management experience

Soft Skills:

  • Ability to perform detailed work with a high degree of accuracy; strong analytical thinking, multi-tasking, time management skills
  • Ability to work independently as well as with a team and must be able to problem solve and propose solutions in a fast-paced environment

Preferred Qualifications:

  • Bachelor’s Degree in Healthcare, Business or other related field is preferred
  • Proficient in Microsoft PowerPoint preferred
  • National Career Readiness Certificate
  • Project Management experience, healthcare related field experience, and knowledge of military databases (MedPros, MODS, HRR, MedPros Web Data Entry)
  • Familiar with military acronyms is a plus
  • Agile SCRUM is a plus

Soft Skills: 

  • Demonstrated organizational and management skills
  • Must demonstrate an appropriate level of assertiveness in performing work responsibilities under time-sensitive deadlines established by contract requirements while ensuring that ideas and solutions to problems are well thought out and in the best interest of the company
  • Demonstrated strong communication skills, including interpersonal, verbal, written and presentation (speaking in front of groups, presentations to sr. level management, articulate)
  • Excellent teamwork and leadership skills with the ability to develop and implement policies and procedures
  • Ability to adapt to changing business requirements while continuing to keep the department productive and working in a positive environmen

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: La Crosse, WI, Data Control, Data Supervisor, Healthcare, Medical, Dental

Job Details

  • Contest Number755287
  • Job TitleSupervisor Data Control - La Crosse, WI
  • Job FamilyAdmin Support Services
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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