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Supervisor, Direct Sales

Cox Communications

Springfield, VA
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Supervisor, Direct Sales
JobID: 1719346
Category: Sales
Industry: Cox Communications, Inc.
Job Type: Full-time


At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.

Unleash your potential with Cox Communications as a Supervisor, Direct Sales, where you’ll be enhancing the lives of our customers and your career.

The SUPERVISOR, DIRECT SALES coaches, leads, motivates and monitors sales representatives to achieve goals, metrics and performance through developing sales skills and techniques. Recommends and implements processes and procedures to increase product penetration in designated territories through sales to current, former, and new residential customers.  

 The Cox Communications Difference

Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.

Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, generous benefits (to include healthcare day one and enhanced retirement benefits including 401(k) matching), and a best-in-class working environment.

At Cox, you don't just have a job, but the opportunity to grow and advance across many dynamic industries. We'll work with you to achieve this growth through career development programs and in our commitment to ongoing training and to hiring from within.

Primary Responsibilities and Essential Functions
  • Supervises, trains, develops and provides performance feedback to direct reports in order to achieve all sales goals.  Provides individualized and ongoing coaching to ensure efficiency and productivity of all team members.
  • Responsible for recruiting, hiring, training, developing and motivating direct reports to ensure direct residential sales and installation goals are achieved while
  • maintaining quality customer service and customer retention.
  • Conducts regular in-field coaching and performance evaluations of sales representatives.
  • Tracks and analyzes daily activity reports to ensure productivity.
  • May establish and leverage business alliances with key internal and external partners including but not limited to leasing staff and realtors.
  • Develops team members to promote career pathing and succession planning.
  • Provides critical leadership to insure proper communication and workflow among direct reports and internal business partners.
  • Oversees daily operations of direct reports.
  • May serve as point of contact for escalated customer concerns.
  • Communicates and supports all current and upcoming sales and marketing plans/strategy to all direct reports.
  • Supports, effectively communicate and executes on new initiatives.
  • Conducts performance reviews for all direct reports.
  • Collects and shares competitive intelligence to direct reports and other key business partners.
  • Disseminates and supports company goals and direction as announced.
  • Contributes to the development of processes to improve efficiencies.
  • Monitors and ensures compliance with all company policies.
  • May create and provide reporting as needed.
  • May develop and manage sales contests and/or incentives.
  • Conducts meetings with direct reports as needed, attends and participates in company meetings as required.
  • Remains current on all Cox product information.
  • May partner with Training Dept to create/update materials and provide ad hoc training.
  • May support and develop relationships with third-party resources to drive PSU growth.
  • May identify new potential vendor business partners and manage performance of current vendors.
  • May be daily point of contact for outsourced DSR activity.


  • High School Diploma, GED or equivalent work experience required
  • 2 years of experience required in related field (i.e. Marketing, Sales, Sales Operations, etc.)
  • Intermediate level of experience using Microsoft Office Suite (Outlook, Word, PowerPoint and Excel) in a work setting
  • Valid state driver’s license, good driving record, reliable transportation
  • Certifications and licenses, as required by state and municipal laws
  • Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization
  • State Licensing may be required to sell Home Security
  • AS/AA or BS/BA degree in related discipline strongly desired (i.e. Marketing, Business, etc.).
  • 2+ years of recent experience in a sales management role highly preferred.
  • Knowledge of local market, local contacts
  • Experience in telecommunications industry desired.
  • Technical Certification in related discipline strongly desired.
  • Experience in home security sales meeting quotas

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising.

Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-VA-Springfield-7741 Southern Dr

Employee Status: Regular

Job Level: Team Lead/Supervisor

Shift: Day Job

Travel: Yes, 25 % of the Time

Schedule: Full-time

Unposting Date: 2017-12-11
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