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Supervisor, Field Service

Cox Communications


Location:
Las Vegas, NV
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1717899
Cox Communications
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Job Details

Company Cox Communications
Title: Supervisor, Field Service
JobID: 1717899
Category: Field Service and Maintenance
Industry: Cox Communications, Inc.
Job Type: Full-time

Description

*The current schedule for this position is a split shift working Monday, Tuesday, Friday and Saturday.  This is subject to change*

Role Summary

The Supervisor Field Operations is responsible for supporting the growth of the system by assuring customers receive the highest level of quality service during installation and repair of all Cox communications products and developing and implementing strategic plans to achieve department goals regarding the acquisition and service of customers. Coordinate with all functional departments (both corporate and region) regarding the optimization of overall business efforts.

Primary Responsibilities and Essential Functions
Supervises the performance of Universal Home Technicians (UHTs) for a designated geographic location including installation and servicing of residential/commercial video, high-speed internet, telephone services, and home security systems. Assures the delivery of the highest quality services to end users, establishes, and maintains standards for satisfaction of the end users.

• Assures the delivery of the highest quality services to end users, establishes, and maintains standards for satisfaction of the end users.
• Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals.
• Assures company compliance with safety regulations while promoting safety awareness among employees.
• Manages the field service operation to ensure that both short and long-term operation objectives and financial goals are met.
• Assures a smooth integration of new products and service offerings into the field service operation.
• Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales
• Works in possible hazardous situations including, but not limited to, inclement weather, construction site environments, confined spaces, and various residential customer situations.
• Ensures the completion of scheduled work within budget by monitoring daily production of work completed.
• Ensures the quality of installs and repairs meet specified standards and customer expectations.
• Identifies customer concerns and resolves customer issues expeditiously and accurately and identifies trends and coaching opportunities for employees.
• Integrates new technologies and services into regular installation and service operations.
• Provides direction and participates in the repair of major technical problems and helps to resolve complex customer problems.
• Performs regular job inspections and ride-along with Universal Home Technicians to monitor and assess technical and customer service skills, job quality and performance.
• Improves field performance efficiencies by coaching and developing proper trouble shooting and installation methods.
• Assists employees with accomplishing objectives by monitoring performance, providing training, feedback, coaching, and evaluating performance.
• Establishes a high standard of productivity and accuracy by effectively interviewing, hiring, and training employees to attain proficiency and high performance.

Qualifications

Minimum 
• 3+ years’ experience in Telecommunications related field (i.e. Field Operations or Network Operations). Certification is required in some areas.
• Willingness to work a flexible schedule and to attend other meetings outside this schedule as required.
• Strong computer knowledge that includes, Microsoft Word, Excel, PowerPoint, etc.
• Excellent strategic thinking, interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization.
• Excellent written and verbal skills.
• Valid State Driver’s License with driving record that meets Cox standards.
 
Preferred 
• AS/AA or BS/BA degree in related discipline
• 3 years leadership experience in a “services” industry preferred, or similar experience


About Cox Communications

 

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.



Organization: Cox Communications, Inc.

Primary Location: US-NV-Las Vegas-700 N Rancho Dr

Employee Status: Regular

Job Level: Team Lead/Supervisor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2017-11-18
Apply on the Company Site
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