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Supervisor II Sales Operations - Colorado Springs, CO

UnitedHealth Group

Colorado Springs, CO
Job Code:
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Job Details

Supervisor II Sales Operations - Colorado Springs, CO(Job Number:703524)

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) 
In this position, you will supervise the daily activities of Broker Agent Service Specialists within the UHC M&R Producer Help Desk (PHD) a newly established site in Colorado Springs, CO. Responsibilities include daily management of staff, vendor relationship management, onsite leadership, communication, staffing, resource management and allocation, audits, project management, staff development, coaching and training. This position reports to the Director of the Producer Help Desk.

Primary Responsibilities:
  • Supervise the daily activities of your team by assessing workload, assigning work details, managing volumes to assure SLAs are met
  • Ensure adequate staffing for sales support representative staff working with UHC M&R to brokers and internal agents
  • Participate in recruiting and hiring qualified staff and provide for their training and development
  • Coordinate department activities and work with other supervisors to ensure accurate and efficient operations
  • Partner with other leaders in the organization to evaluation, coordinate and document work flow and processes with focus on efficiency and quality
  • Responsible for daily management of incoming work
  • Identify compliance and quality improvements and initiatives corrective actions
  • Organizes and lead staff efforts to ensure both compliance with CMS standards and company policy
  • Work on projects related to systems, processes or inter-department initiatives related to PHD
  • Set performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards. Foster a cohesive and supportive team environment
  • Effectively use all channels of communication to inform and motivate staff through one-on-ones, staff meetings and written communications
  • Coordinate and provide timely communication to leadership and staff regarding any issue that may impact the day-to-day operation
  • Perform other related duties as required to achieve the goals and objectives of the company and department

Job Sales Operations / Admin
Primary Location US-CO-Colorado Springs
Other Location 
Organization M&R Distribution - Sales Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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