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Supervisor of Customer Care Services / Coach - Houston, TX

UnitedHealth Group


Location:
Houston, TX
Date:
04/27/2017
Job Code:
1732073
Apply on the Company Site
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Job Details


Supervisor of Customer Care Services / Coach - Houston, TX(Job Number:707775)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:

  • Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
  • Coordinates work activities with other supervisors, managers, departments, etc
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides coaching and feedback to team members, including formal corrective action
  • Conducts annual performance reviews for team members
  • Provides expertise and customer service support to members, customers, and / or providers
  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
  • Impact of work is most often at the team level

Job Phone Support
Primary Location US-TX-Houston
Other Location 
Organization CSS-UHC Sales & Service
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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