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Supervisor of Patient Access -(Flexible shifts -predominately evening and every other weekend)

UnitedHealth Group

San Francisco, CA
Job Code:
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Supervisor of Patient Access -(Flexible shifts -predominately evening and every other weekend)(Job Number:728726)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The Registration Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team’s production and performance to insure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel in order to ensure a smooth, accurate workflow. The Supervisor works in tandem with the other department Supervisors to manage the daily production of the admitting team and assists in managing the overall operations of the Admitting department.


Primary Responsibilities:

  • Have a working knowledge of computer applications

  • Demonstrate Leadership and Analytical Thinking capability

  • Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State and local agencies

  • Have knowledge of basic medical terminology

  • Organizes workflow to ensure accurate and timely team performance

  • Supervises the work schedule, ensuring adequate and appropriate coverage of all positions at all times

  • Selects, and delegates training and orientation of new staff; assigns staff responsibilities, and evaluates performance

  • Counsels employees on problem areas of registration and performance

  • Works with staff to develop personal development plans, identify areas for improvement, and improve performance

  • Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department

  • Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards

  • Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows

  • Participates in administrative staff meetings and attends other meetings as assigned. Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas and methods to improve quality of department/hospital operations

  • Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow

  • Generates enthusiasm and commitment among Saint Francis Memorial Hospital employees; fosters and reinforces tan based results


Job General Operations Management
Primary Location US-CA-San Francisco
Other Location 
Organization O360 Dignity Health Front Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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