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Supervisor - Patient Registration, Mercy General Hospital - Sacramento, CA

UnitedHealth Group

Sacramento, CA
Job Code:
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Job Details

Supervisor - Patient Registration, Mercy General Hospital - Sacramento, CA(Job Number:720220)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)  


The Supervisor, Patient Registration will oversee the Patient Registration 24/7 operations which includes 53 employees at Mercy General Hospital. The Supervisor position oversees operations in ED, Outpatient, Inpatient, Bed Control and Financial Counseling.  Daily duties for the Supervisor to include scheduling, on-call commitments, employee timecards and all activities related to employee engagement and 24/7 operations. Mercy General's volume is approximately 8500 Registrations a month.   


Primary Responsibilities:     

  • This position reports to the Facility Director, Patient Registration
  • Participates in recruitment and selection of new hires, department orientation, training and counseling of staff; in conjunction with the Site Manager, completes and processes probationary and scheduled appraisals for individual staff evaluations\
  • Monitor staff productivity and quality, develop and recommend changes in procedure and work assignments, and review and approve time cards for department personnel
  • Responsible for interviewing and hiring applicants, evaluating employee performance, providing discipline and counseling staff
  • Provides guidance and constructively influences staff morale
  • This position is responsible for training, coordinating, scheduling and supervising the Patient Registration Department, with the goal of providing superior customer service and obtaining maximum reimbursement for services
  • This position requires awareness and understanding of changes in federal and state regulations and the ability to revise procedures and processes accordingly
  • Prompt communication of federal and state regulation changes to staff through continual training processes is essential to maintaining high performance and meeting time requirements
  • Interfacing regularly with other units and departments within the hospital
  • Participates in sponsoring students in the department and fostering relationships with associated educational programs
  • Assist in the Quality Improvement activities; assists in implementing and monitoring adherence to policies, procedures, standards, and objectives to provide the maximum level of quality and timely service to internal and external customers
  • Works in collaboration with the Department Managers and Directors to develop and implement integrated policies and procedures
  • Maintains confidentiality of information deemed confidential and takes steps to assure processes that protect confidentiality

Job General Operations Management
Primary Location US-CA-Sacramento
Other Location 
Organization O360 Dignity Health Front Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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