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Supervisor - Patient Registration, Mercy Hospital - Folsom, CA

UnitedHealth Group

Sacramento, CA
Job Code:
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Job Details

Supervisor - Patient Registration, Mercy Hospital - Folsom, CA(Job Number:701659)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)  


The P. M. Supervisor, Patient Registration will manage Patient Registration and Telecommunications staff in a 24/7 Patient Registration, Emergency Department and Telecommunications operations at Mercy Hospital at Folsom. This role will oversee Patient Registration which must provide coverage in Main Admitting, Financial Counseling, ED Registration, Bed Control, Surgery Center and Cashier departments.    


Primary Responsibilities:     

  • This position reports to the Facility Director, Patient Registration
  • Participates in recruitment and selection of new hires, department orientation, training and counseling of staff; in conjunction with the Site Manager, completes and processes probationary and scheduled appraisals for individual staff evaluations
  • Monitor staff productivity and quality, develop and recommend changes in procedure and work assignments, and review and approve time cards for department personnel
  • Responsible for interviewing and hiring applicants, evaluating employee performance, providing discipline and counseling staff
  • Provides guidance and constructively influences staff morale
  • This position is responsible for training, coordinating, scheduling and supervising the Patient Registration Department, with the goal of providing superior customer service and obtaining maximum reimbursement for services
  • This position requires awareness and understanding of changes in federal and state regulations and the ability to revise procedures and processes accordingly
  • Prompt communication of federal and state regulation changes to staff through continual training processes is essential to maintaining high performance and meeting time requirements
  • Interfacing regularly with other units and departments within the hospital
  • Participates in sponsoring students in the department and fostering relationships with associated educational programs
  • Additional responsibilities and duties as assigned


This is a second shift position. Hours are 2:00 PM - 11 PM working Sunday - Thursday

Job General Operations Management
Primary Location US-CA-Sacramento
Other Location US-CA-Roseville, US-CA-Citrus Heights, US-CA-RANCHO CORDOVA
Organization O360 Dignity Health Front Ops
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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