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Supervisor Technical Support

Cox Automotive


Location:
Dallas, TX
Date:
12/14/2017
2017-12-142018-01-13
Job Code:
1719539
Cox Automotive
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Job Details

Company Cox Automotive
Title: Supervisor Technical Support
JobID: 1719539
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Dealertrack, a Cox Automotive Brand, is currently looking for a Supervisor to join our Technical Client Services team in Dallas, TX.

The Supervisor, Technical Client Service is responsible for management of team goals and objectives, employee development, coaching, training, performance management and assuring quality standards are met.  This leadership position is responsible for driving customer and employee satisfaction and success and growth.  This leadership position helps to create and maintain an environment conducive to the professional growth and development of staff.

Responsibilities: 
  • Manages workflow and resource capacity to ensure SLA’s are met
  • Creates a high performance team environment that delivers an atmosphere to create “Raving Fans” of our customers
  • Leads a team of associates in one or more of the following areas: phones, emails, major accounts, CRM, Desking, Data Integration, Assist Desk or Quality.
  • Directs the development and implementation activities for employees in supporting the department’s daily operations
  • Responsible for establishing team goals and ensuring execution
  • Handle customer escalations as needed, review trouble tickets as required and review client surveys upon completion.
  • Manages and evaluates employee performance with team manager to include talent reviews and any corrective actions or performance improvement plans

Travel Required:   Minimal travel may be necessary from time to time

Qualifications

Requirements:
  • Minimum of one year experience as a senior level support member with demonstrated leadership ability (3 years preferred)
  • Flexibility and ability to work with any of the Support teams including: email, phones, QA, specialty and major accounts
  • Excellent communication (verbal and written) and strong interpersonal skills
  • Attention to detail, analytical, and problem solving skills
  • Ability to work flexible work hours/schedule
  • Strong computer skills and proficiency in MS Outlook, Word, Excel, Adobe, Visio and the Internet
  • Proven ability to organize and prioritize daily work and complete projects with limited supervision
  • College degree preferred or equivalent experience
Desired qualifications:
  • Strong management skills and solution drive results that enable best practices and optimal performance of individuals and the team.
  • Flexibility and ability to work with any of the teams including, phones, emails, major accounts, Assist Desk or Quality.
  • Proven track record of leading motivating, developing and coaching employees; building a high performance team with demonstrated success and developing and retaining high performing employees
  • Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment
  • Strong problem solving skills and the ability to exercise sound judgment
  • Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential
  • Ability to accommodate flexible work hours/schedule
  • Knowledge of automotive industry is preferred
  • Knowledge of Customer Relationship Management (CRM) systems preferred
  • Strong computer skills and proficiency in MS Outlook, Word, Excel, Adobe, Visio and the Internet
  • Proven ability to organize and prioritize daily work and complete projects with limited supervision
  • Have requisite skills to support the specialty area to which the individual is assigned

Competencies for Success:
  • Strong management skills and solution drive results that enable best practices and optimal performance of individuals and the team.
  • Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment.
  • Strong problem solving skills and the ability to exercise sound judgment.
  • Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential.
  • Proven ability to organize and prioritize daily work and complete projects with limited supervision.


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.

 

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.



Organization: Cox Automotive

Primary Location: US-TX-Dallas-13737 Noel Rd

Employee Status: Regular

Job Level: Team Lead/Supervisor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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