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Supply Chain Customer Service Representative

PepsiCo Inc.

Fayetteville, TN
Job Code:
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Job Details

JobId: 131445BR
Job Title: Supply Chain Customer Service Representative
Location: Fayetteville, TN
Category: Supply Chain


Job Description

This role is responsible for monitoring and maintaining aspects of Supply Chain Health and performance. A broad level of SCO expertise will be leveraged to assure maintenance is performed in background support systems. The role will track performance across service metrics through scorecarding and department or site communication. In addition, the role will be the main point of coordination in system trouble shooting and help desk coordination.

Key Responsibilities

· Leverage all SCO Tools

· SCO Systems troubleshooting/Help Desk coordination

· Scorecarding: Compliance, Accuracy, Attainment, Scheduling

· Filter maintenance Lead

· Product Code Transition Lead

· PPT/Masterfiles Maintenance

· Systems maintenance oversight: ICS, DRP, PWM, WCS, MPS, MLS, MLS+1

· Need sheet accuracy (Produced and Non-Produced)

  • Potential coverage for SCO administrative responsibilities to maintain service to sales

· Communicate cross-functionally to assist team to address Supply Chain opportunities

· Other duties as assigned

Knowledge, Skills & Abilities Required

Broad SCO systems expertise

Strong Office Skills: Worksheets, Pivot Tables, Presentations

Ability to work in an unstructured environment with the ability to make trade off decisions quickly

Ability to give/receive constructive feedback

Demonstrated ability to work in a results oriented, challenging environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law ( & EEO is the Law Supplement ( documents by copying and pasting the appropriate URL in the address bar of your web browser.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Job Ref: 131445BR",
Apply on the Company Site

Performance with Purpose

Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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