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Supply Chain Customer Service Representative

PepsiCo Inc.

Winston-Salem, NC
Job Code:
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Job Details

JobId: 114466BR
Job Title: Supply Chain Customer Service Representative
Location: Winston-Salem, NC
Category: Supply Chain


Responsible for Coaching and Development of PES New Hire Employees to proficiency on all PES Inbound l processes and procedures needed to meet requirements of the CSR role. Also responsible for providing Leadership and creating a positive environment by example. Provide candid and constructive feedback. Assist the Training Supervisor with Classroom Training and revisions to Training Materials on an on- going basis. This role is responsible for supporting PES inbound phone lines when not needed in the training arena.

Basic Job Qualifications:

  • High School Diploma or equivalent
  • Strong commitment and passion for delivering World Class Customer Service
  • Strong Communication skills
  • Professional Maturity
  • Maintain confidentiality
  • Ability to coach others to achieve results.
  • Time management
  • Decision-making ability
  • Interpersonal skills
  • Quick rapport builder
  • Flexibility in schedule to meet Training coverage requirements Sunday through Saturday 7am-2am
  • CETS knowledge and other PES applications

Preferred Job Qualifications:

  • Previous training and coaching experience or equivalent business/call center experience.
  • Competency in Power Point and Excel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law ( & EEO is the Law Supplement ( documents by copying and pasting the appropriate URL in the address bar of your web browser.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Job Ref: 114466BR",
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Performance with Purpose

Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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