Supply Chain Customer Service Representative
Job Title: Supply Chain Customer Service Representative
Location: Winston-Salem, NC
Category: Supply Chain
Responsible for Coaching and Development of PES New Hire Employees to proficiency on all PES Inbound l processes and procedures needed to meet requirements of the CSR role. Also responsible for providing Leadership and creating a positive environment by example. Provide candid and constructive feedback. Assist the Training Supervisor with Classroom Training and revisions to Training Materials on an on- going basis. This role is responsible for supporting PES inbound phone lines when not needed in the training arena.
Basic Job Qualifications:
- High School Diploma or equivalent
- Strong commitment and passion for delivering World Class Customer Service
- Strong Communication skills
- Professional Maturity
- Maintain confidentiality
- Ability to coach others to achieve results.
- Time management
- Decision-making ability
- Interpersonal skills
- Quick rapport builder
- Flexibility in schedule to meet Training coverage requirements Sunday through Saturday 7am-2am
- CETS knowledge and other PES applications
Preferred Job Qualifications:
- Previous training and coaching experience or equivalent business/call center experience.
- Competency in Power Point and Excel
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
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