Job Title: Supply Chain MEM Assistant Customer Service Representative
Location: Winston-Salem, NC
Category: Engineering, Manufacturing, Utilities
Sales Assistant Customer Service Representatives are responsible for making outbound or taking inbound customer calls. They are the \"Beverage Expert\" for an assigned customer base. Taking replenishment orders and selling in new products and promotions to help grow the accounts profit, revenue and/or traffic while increasing PBC's volume and profit is the primary job accountability. Pepsi Direct thrives on impeccable customer service. Maintaining accurate and complete customer records is necessary. Sales experience, attention to detail, computer experience in a Windows or web based environment, ability to multi-task, professional maturity and drive for results are key attributes for a Sales Assistant Customer Service Representative. An Sales Assistant Customer Service Representative is responsible for handling, via telephone, routine customer service inquires, as well as escalation calls, related to product sales, and delivery issues. They are expected to make updates in our computerized selling system. Our Sales Reps should be able to turn calls into a positive experience for our customers by using our best call guidelines. In addition, Assistant Customer Service Representatives are expected to exhibit active involvement and support of their team. Job Responsibilities include following procedure by adhering to an assigned schedule, addressing or escalating customer issues according to procedure, selling our beverages to our established and new customers. Candidates should be able to use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.
High school diploma or GED Previous customer service experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an equal opportunity employer. Minorities/Females/Disability/Protected Veteran/Sexual Orientation/Gender Identity
Job Ref: 5000192072610",