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Supply Chain Support Coordinator

Home Depot

Atlanta, GA
Job Code:
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Job Details

Supply Chain Support Coordinator - Atlanta GA 30308 Skip Navigation
Job Details

Supply Chain Support Coordinator (114979)

GA - Atlanta

  • Date Posted: Feb 26, 2018
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Logistics/Supply Chain/Import
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:
Deliver high quality, timely, customer service to Home Depot associates and stores by providing them with a SINGLE POINT OF CONTACT for Supply Chain related issues.


  • 40%-Respond to inbound communications via telephone, e-mail and other related tools. Provide excellent customer service via active listening and professional communication, and identifying root cause of customer issues. 
  • 30%-Work closely with stores and field leadership to resolve concerns regarding replenishment requests, inventory levels, and other supply chain related issues. Takes ownership of customer questions and provides complete end-to-end issue resolution. 
  • Provide follow-up communication to the customer regarding the resolution 
  • 30%-Partner with merchandising, DC's, IPR, and transportation teams to resolve problems. Interact with Home Depot suppliers and cross functionally partner with merchandising, DC s to help ensure timely receipt of store purchase orders.
Position reports to Supply Chain Support Supervisor/Manager
No direct reports



Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience:
2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Be able to work a flexible schedule which may include weekends, evenings, holidays, and overtime on occasion.
Successfully complete any required training or orientation programs

Preferred Qualifications:

  • 2 years customer service with retail, supply chain, or inventory replenishment experience.
Knowledge, Skills, Abilities and Competencies:
  • Must have excellent time management skills and able to multitask efficiently 
  • Excellent interpersonal and communication skills 
  • Pleasant and professional telephone manners in dealing with customers 
  • Strong computer and phone knowledge. 
  • Attention to detail and accuracy 
  • Able to perform under pressure and multi-task in a fast paced environment 
  • History of punctuality and good attendance 
  • Spanish is a plus but not required 
  • Demonstrates originality and imagination in thinking while developing a solution to a problem. 
  • Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations. 
  • Demonstrates a clear bias for action and a sense of urgency on priorities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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