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Support Analyst

Cox Automotive


Location:
Mission, KS
Date:
11/22/2017
2017-11-222017-12-21
Job Code:
1718013
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Support Analyst
JobID: 1718013
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Dealer.com, a Cox Automotive Brand, is currently looking for a Support Analyst with troubleshooting experience to join our Client Service Operations team in Mission, KS.

Our Dealer Support team makes things more than right for our customers.  On our team, technical aptitude is important, but so is a great attitude, a collaborative spirit and a curious mind.  
Support Analysts work with customers to resolve issues, answer questions, and help make our products even better.  You’ll spend a lot of time working with customers, and even more time working with your team to troubleshoot problems and develop solutions.
We are looking for people who can handle multiple priorities, play well with others, and love a challenge. This is a fun and supportive group, and we want people who can bring their energy and their know-how to make our team even stronger.
If this sounds like you, let us know!

Your Role:
  • Work directly with customers and 3rd party providers to understand, analyze and troubleshoot technical problems.
  • Perform root cause analysis.
  • Triage and resolve issues, working with both internal and external groups.
  • Document processes and resolutions.
  • Develop extensive knowledge of DDC products.
  • Learn and utilize DDC support tools, processes and procedures.
  • Assist with additional special projects as assigned.
  • Provide flexibility to work any of the Support shifts, and a rotating Saturday shift

Qualifications

What We Look For:
  • Bachelor’s degree preferred
  • 2-3 years of technical support experience a plus
  • Demonstrated ability to provide world class customer service and help our customers become “raving fans” of Dealer.com.
  • Excellent verbal and written communication skills.
  • Great attitude and collaborative spirit.
  • Ability to multi-task and perform in a fast-paced environment.
  • Strong analytical skills.
  • Proficiency in troubleshooting software systems and applications.
Preferred: Experience with one or more of the following (not required)
  • Troubleshooting methodologies
  • HTML
  • Email theory
  • Networking
  • Data Analysis
  • DNS
  • Browser configuration
  • Flash
  • Java
  • Mac, Windows, iOS
  • Remote app support
About us:
Dealer.com’s, a Cox Automotive Brand, teams are made up of tech-savvy and adaptable thinkers with diverse skill sets who help drive our success. Our professionals are committed to changing the way people shop for and purchase vehicles through our top-of-the-line, innovative digital marketing software solutions.



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-KS-Mission-5700 Broadmoor St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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