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Support Coordinator - Knoxville TN

UnitedHealth Group

Nashville, TN
Job Code:
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Job Details

746973 Support Coordinator Middle East West TN

Support Coordinator - Knoxville TN (746973)

Position Description

In your field, learning never stops. And neither do you. You are continually pushing yourself to reach higher and go further. To do everything you can to ensure a positive outcome for our patients. Staying on top of your game and persevering in the face of challenge will be a big part of your success. And at every turn, you'll have the support of an elite and dynamic team. Join us in this role and you will use your diverse knowledge and experience to make health care work better for our patients, while doing your life's best work.(sm)
ECF CHOICES Program offers person-centered care planning, support coordination, and support services for individuals receiving  Home and Community-Based Services (HCBS).
The Support Coordinator is responsible for identifying, developing, and supporting opportunities for a member’s community involvement, including achieving and maintaining competitive, integrated employment consistent with the member’s individual strengths, preferences, and conditions for success.
If you are located in Middle / East or West, Tennessee, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
  • Maximizing member strengths, resources and opportunities available in the member’s community and natural supports available to the member in coordination with ECF services and supports to enable the member to achieve his / her desired lifestyle and goals for community involvement, employment and independent living, and wellness
  • Assessing a member’s physical, behavioral, functional and psychosocial needs
  • Identifying the physical health, behavioral health and long-term services and other support services and assistance (e.g., vocational rehabilitation, housing or income assistance) that are necessary to enable the member to achieve his/her desired lifestyle, goals for community involvement, employment and independent living, and wellness and to address identified needs
  • Ensuring timely access to and provision, coordination and monitoring of physical health, behavioral health and long-term services and supports necessary to facilitate the member’s community involvement, including achieving and maintaining competitive, integrated employment, consistent with the member’s individual strengths, preferences and conditions for success and necessary to maintain or improve his or her physical or behavioral health status and functional abilities, to maximize independence, to ensure the member’s rights and choices, health, safety and welfare, and as applicable, to delay or prevent the need for more restrictive and more expensive institutional placement
  • Facilitating access to other support services and assistance the member needs to achieve his / her desired lifestyle, goals for community involvement, employment and independent living and wellness and to address identified needs
  • Performs other related functions as assigned
Must live in the state of Tennessee and Travel To Members Homes up to 75% of the time.

Required Qualifications:

  • Bachelor's degree in social work, nursing, education, rehabilitation counseling, or other human service (e.g. psychology, sociology) or health care profession or other related field as approved by TENNCARE; or
    • Be an RN or LPN, with a preference that such individuals also have current Certification from the Developmental Disabilities Nurses Association as a Certified Developmental Disabilities Nurse (CDDN) for RNs or a Developmental Disabilities Nurse (DDC) for LPNs or    
    • Have five (5) or more years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership (Copy of certification required) or
  • 5 years of experience working within the community health setting
  • Experience in long-term care, home health, hospice, public health, ICF/IDD, Special education, or advocacy role
  • 2+ years of experience working with MS Word, Excel and Outlook
  • The ability to travel in assigned region to visit Medicaid members in their homes and/or other settings, Including community centers, hospitals or providers' offices

Preferred Qualifications:

  • Registered Nurse, social worker or other degree professional recognized as a QIDP / QDDP
  • A background in managing populations with ID and/or DD, complex medical and behavioral health challenges.
  • Experience with electronic charting

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Support Coordinator, members, QDDP, HCBS Waiver, Quality, Leadership, telecommute, telecommuter, telecommuting, remote, Long term Services, Medicaid,  Community, Nashville, Knoxville, Chattanooga, TN Tennessee, East Tennessee, Middle Tennessee, West Tennessee

Job Details

  • Contest Number746973
  • Job TitleSupport Coordinator - Knoxville TN
  • Job FamilyMedical and Clinical Operations
  • Business SegmentCommunity and State

Job Location Information

  • Nashville, TN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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