Support Manager Technical Services

  • Location:
    New Delhi, Delhi, India
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
    Service Provider
  • Job Id

What You'll Do:

The Support Manager (SM) is responsible for ensuring that Cisco Systems, Inc. provides comprehensive, effective and, as required, customized support services to key strategic accounts. In addition, the SM will be responsible for managing in-country escalations proactively working directly customers or through Cisco partners. SMs are assigned with market segments, regions and/or focus accounts to improve customer satisfaction by facilitating post-sales support and by leveraging resources to increase product, technology and services absorption into the customer network(s). 

The SM must maintain familiarity with key customer personnel (roles/relationships), as well as with all relevant customer business practices/procedures, pivotal business drivers and corporate culture. Employing a strong conceptual understanding of technology utilized in the customer environment will position the SM to identify opportunities for Cisco to provide additional or different components to the support model. Additionally, the SM will interface on a routine basis with the account team and with Cisco Corporate personnel to resolve endemic problems on behalf of the customer and to use that knowledge to preclude recurrence of such problems at other accounts. The Business Entity 


Who You'll Work with:

Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. 

Do you want to be part of a fun high performing team and work with Cisco, the #1 market leader in networking? Here you'll be providing world-class support to our customers, partners and account teams. This is a job for a technically minded, cross-skilled person that enjoys troubleshooting complex problems. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career by providing value to customers while working with an industry leader in technology. 

This role will offer extensive training and development. 

Who You Are:

Minimum Qualifications 

Commercial and contractual understanding 

Why Cisco:

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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